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Work Opportunity Tax Credit Specialist

Company: Paycom Payroll Llc
Location: Oklahoma City
Posted on: June 11, 2021

Job Description:

Tax Credit Specialists support both our clients and sales teams by providing full service of the WOTC Program, from implementation to calculating credits on behalf of our clients. On a daily basis, they are ensuring proper documentation is processed and sent to the proper State Workforce Agencies. Within each of these tasks, they are responsible for ensuring accuracy in data entered, quality customer service, and a timely turnaround time, as well as troubleshooting any issues that arise within their processes. A successful specialist has excellent time management skills, a strong focus on organization and communication, and a positive attitude. A specialist will be known for their customer service by providing our clients with on time 100% accurate set up, and providing each client with top of the line trainings and service.



  1. WOTC Submissions. Create 9061’s and process on average 50 Tax Credit applications weekly. Processing applications includes mailing submissions to State Workforce Agencies as well as filing with the various states that use an e-file electronic submission process. Stay organized with mail to ensure to stay in compliance with all IRS submission guidelines.
  2. Update employee statuses in the Tax Credit Module. Update employee statuses daily on the Tax Credit Dashboard to provide clients with real-time data.
  3. Customer Service. Assume responsibility for answering incoming calls and /or emails from all Paycom personnel and clients on a timely basis while maintaining effective communication and coordination.
  4. Implementation. Duties may include completing full set up process for the client by creating clients personalized forms and enabling the tax credit module. Some specialist help clients implement the tax credit process by conducting training sessions with clients to instruct them on the proper way to fully utilize the Paycom Tax Credit Module.
  5. Additional responsibilities may include: Processing incoming determinations from the State Workforce Agencies, monitoring the Tax Credit Department email notifications and inbox, obtaining missing information on agreements and POA’s, as well as managing and calculating billing reports and statements.
  6. Actively engages in self-learning and self-improvement. Becomes a perpetual learner.  Dives into all required and non-required technical knowledge by fully understanding WOTC requirements, Paycom offerings, and the technical details of how to use the system. Actively seeks guidance on how to improve and apply new knowledge regularly. Fully open to suggestions for improvement. (Self-motivation, curiosity, communication.)
  7. Demonstrates general helpfulness to colleagues. Each specialist demonstrates the willingness to help their colleagues by sharing knowledge, being punctual, and assisting colleagues with all levels of tasks while showing overall care for team members. Understanding and living the Paycom values is an important driver for success in this role. (Interpersonal relationships, collaboration.)


  • High School Diploma Required.

Experience Required:

  • Experience with State and/or Federal taxes, primarily WOTC, preferred
  • Demonstrates proficiency with computers, specifically Microsoft Office Suite.

Skills and Abilities

  • Ability to manage multiple tasks while maintaining organization and timely completion of projects.
  • Must be detail oriented and have a record of low error levels.
  • Demonstrated proficiency with computers, specifically Microsoft office suite
  • Strong interpersonal skills with the ability to work various department functions.
  • Ability to communicate effectively in both oral and written form.
  • Self-directed with the ability to work with little supervision.
  • Flexible and cooperative in fulfilling all obligations.
  • Excellent verbal and written communications skills are a must.
  • Pay close attention to detail.


Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department.


Keywords: Paycom Payroll Llc, Oklahoma City , Work Opportunity Tax Credit Specialist, Other , Oklahoma City, Oklahoma

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