Overview
Who we are
Imagine working in a place where continuous improvement and
innovation is celebrated and rewarded; where fast-paced,
high-impact teams come together to positively drive results for one
of the largest & most iconic brands in the world.
As the only rapidly growing retailer, you may know us as your
friendly neighborhood store. You probably know our familiar name,
have seen our pervasive logo, and have tried our highly
sought-after products, such as Slurpee and Big Bite. "Brain Freeze"
is a 7-Eleven registered trademark for our 53-year old Slurpee and
with over 71,100 stores globally (more than any other retailer or
food service provider), we sell over 14 million a month.
But there's a lot more to our story and much more left to be
written. We are transforming our business, ensuring we are customer
obsessed and digitally enabled to seamlessly link our brick and
mortar stores with digital products and services.
At 7-Eleven the entrepreneurial spirit is in our DNA and has
been ever since our inception 90+ years ago. It's what drove us to
invent the convenience industry in 1927 by envisioning how a simple
ice dock could provide household staples such as milk and eggs to
better serve the needs of our customers.
Today we are redefining convenience and the customer experience
in big ways...we are fundamentally changing our culture and we want
talented, innovative, customer obsessed, and entrepreneurial people
like you to come make history with us.
How we lead
At 7-Eleven we are guided by our Leadership Principles.
Be Customer Obsessed Be Courageous with Your Point of View
Challenge the Status Quo Act Like an Entrepreneur Have an "It Can
Be Done" Attitude Do the Right Thing Be Accountable
Each principle has a defined set of behaviors which help guide
the 7-Eleven team to Serve Customers and Support Stores.
About This Opportunity
Responsibilities
The Leader-in-Training position is a non-exempt hourly position
eligible for overtime in compliance with federal and state laws.
The MIT is in training to learn the functions and responsibilities
of the Facility Leader position. This hourly position has a six (6)
day 48 hour workweek and reports directly to the Area Operations
Leader.
Responsibilities include learning and assisting in the duties
required of a Facility Leader, which are listed below:
Human Resources Management
- Maintain positive employee relations and morale by supervising
employees and ensuring that Company policies and procedures are
being followed and maintained
- Recruit, interview, and hire employees; ensure that all aspects
of the hiring process are completed and that facility is properly
staffed
- Effectively train and develop all employees within the
facility; supervise training conducted by Assistant Leader and/or
other designee
- Effectively manage labor hours through proper scheduling
- Determine and adjust rates of pay for employees at the
facility
- Ensure that Company policies related to safety & security and
EEO are administered and followed by all employees at all
times
- Ensure that Company policies and procedures and all laws
governing restricted beverage and tobacco sales are followed by all
employees
- Evaluate and take positive and consistent disciplinary action
on violations of Company policies and procedures
- Supervise coverage of shifts left vacant due to emergency or
lack of personnel and fill as needed
- Prepare and conduct performance reviews for all employees per
Company policy; prepare and send all status changes to Human
Resources
- Resolve employee relations problems and complaints in a timely
manner; counsel and document employee performance issues; process
employee terminations as necessary; follow through and communicate
employee relations problems to the Area Operations Leader
- Initiate and document terminations of employees with the
approval of Area Operations Leader; attend unemployment
hearings
- Conduct employee meetings at least once per month or as
necessary to communicate store-wide issues and build teamwork among
employees
Financial Management
- Provide effective management of expenses, profits and losses to
ensure the financial stability of the operation
- Ensure accurate and timely reconciliation of facility
accounting with weekly and monthly Company reports
- Manage all sales records, controllable expenses and cost items
affecting profitability of the facility
- Manage accurate daily accounting of all bookkeeping and ensure
accurate daily completion of records, including at a minimum but
not limited to:
- Tank stick and gas console/dispenser meter readings
- Register readings
- Close out lottery
- Reconcile funds including change fund, lottery and bank
deposits
- Complete DSR/DIR and send to accounting group
- Monitor and analyze gas competition pricing by surveying
competitors on daily basis and report to Corporate office, complete
gasoline price changes
- Ensure accuracy of pump readings
- Maintain adequate stock on product and supplies needed by
keeping a current build-to-book
- Oversee daily bank deposits
Quality Customer Service
- Ensure prompt and courteous customer service, safe conditions
at the facility, and employee supervision
- Maintain a neat personal appearance in accordance with Company
Uniform and Personal Appearance policy (see Policy HR401-09)
Marketing
- Effectively manage the facility by directing sales promotions,
implementing new programs and communicating to vendors, sales reps,
and other appropriate personnel on marketing activities
- Responsible for ordering and merchandising of all authorized
merchandise by complying with inventory guidelines. Direct and
control proper merchandising and follow-through on all sales
promotions
- Recommend new products, services and/or procedures to the Area
Operations Leader based on customer needs as well as
competition
- Monitor inventory levels and work with Merchandising Leaders to
ensure maximum turnover of inventory without loss of sales
- Monitor and ensure compliance with all contractual merchandise
agreements and report any discrepancies to management
- Complete spot checks to ensure ancillary product pricing
procedures are being followed
- Check displays for neatness and customer Ensure that all
authorized signs are displayed
- Maintain a working relationship with all vendors; monitor and
correct delivery procedures, ensure the accuracy of orders; and
report any problems to Area Operations Leader.
Food Service Management
- Provide effective management of two or more specialty food
service programs, including supervision of the Food Service
Leader
- Ensure that all food and food preparation maintain quality
standards and sanitation regulations
- Develop and maintain vendor relationships to ensure quality
services
- Ensure that adequate stock is maintained by keeping current
build-to-book
Loss Prevention
- Implement and manage security and prevention measures as
suggested by the Security Department and Company policies
- Ensure all personnel are aware of security requirements and
that such requirements are administered and followed by all
employees at all times
- Control inventory shrink within all corporate guidelines.
Pursue inventory shortages or overages to a satisfactory
conclusion
- Conduct periodic shift cash audits on all shifts; if
inconsistencies are found, investigate and take appropriate
action
- Ensure proper daily handling of bank deposits, control cash
overages and shortages on a daily basis by performing and verifying
that accurate cash register procedures are followed by all
employees
Safety and Maintenance
- Conduct daily safety inspections of equipment to ensure optimal
operating conditions at all times
- Ensure that safe conditions and a safe environment are
maintained at all times
- Respond, report and follow-up on all employee and/or customer
accidents, injuries and loss or damage to any property
- Assure good operating condition of all equipment; perform minor
maintenance and repair to property and equipment as needed; advise
Area Operations Leader and/or Maintenance of all breakdowns
immediately
Miscellaneous
- Perform any other duties as needed for the effective and
efficient operation of both the facility and at least 2 food
specialty programs
- Ensure work attendance in compliance with Company
expectations
Qualifications
Education and Experience
High school diploma or general education degree (GED) is
preferred. Minimum of 1 year retail management or relevant
experience required. Must be authorized to work in the United
States.
- A valid drivers license is required; reliable transportation
and maintenance of insurance as designated by state regulations is
required. Employees are subject to motor vehicle checks in
accordance with Company policy.
Knowledge and Skills
Demonstrated leadership and customer service skills and
competencies. Proven success developing team members. Demonstrated
ability to use P&L and store reports to affect change. Ability
to read and interpret documents such as rules, operating and
maintenance instructions and procedure manuals. Excellent oral and
written communication skills. Ability to write routine reports and
to speak effectively before customers and employees. Proficient
accounting skills. Ability to exercise sound judgment and work with
minimum supervision. Proficient computer knowledge (Microsoft
products preferred Word, Excel). PDI/Verifone/Topaz experience
preferred.
Physical Demands
- Must be able to stand and/or walk for full shift.
- Ability to occasionally lift and/or carry up to 50 pounds from
ground to overhead, and/or 60 pounds from ground to waist level, up
to thirty minutes of workday (i.e., to assisting in
stocking/maintaining inventory levels).
- Ability to push and pull with arms up to a force of 128 pounds
(i.e., utilizing hand truck.)
- Ability to bend at the waist with some twisting, up to one hour
of the workday.
- May be required to climb a ladder and/or stool, kneel or crouch
to store or retrieve materials and/or place or remove signs.
- Ability to grasp, reach, and manipulate objects with hands all
day. This handwork requires eye-hand coordination and may require
bilateral coordination of hands, up to four hours of the
workday
Reasonable accommodations may be made to enable individuals with
disabilities to perform essential job functions. Essential
functions are job duties that an employee must be able to perform
with or without reasonable accommodation. All of the
responsibilities listed above are considered essential job
functions to this position.
This job description is subject to change at any time.
