Member Team Lead
Company: Wal-Mart
Location: Oklahoma City
Posted on: June 9, 2021
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Job Description:
Position Summary... What you'll do... Assists management with the supervision of associates in
assigned area of responsibility by assigning duties to associates;
communicating goals and feedback; training associates on processes
and procedures; providing direction and guidance to associates on
member service approaches and techniques to ensure member
complaints and issues are resolved according to company guidelines;
ensuring compliance with company policies and procedures;
supporting the Open Door Policy; and participating in recruiting,
hiring, scheduling, promoting, coaching, and evaluating
associates. Communicates and supports membership by providing information on
membership types, programs, and benefits to current and prospective
members; processing memberships, upgrades, and credit accounts;
encouraging membership renewals; participating in sales and
marketing events; completing and maintaining marketing recaps and
other required documentation; striving to meet membership goals;
and promoting the value of Sam's Club products and services. Provides and ensures member service by acknowledging the member
and identifying member needs; assisting members with purchasing
decisions; locating merchandise; providing guidance and support to
members regarding self-service technology; assisting members with
transactions utilizing registers or self-checkout area; and
ensuring club pick up orders are filled. Oversees assigned area of responsibility by handling claims and
returns; zoning the area; arranging and organizing merchandise;
identifying shrink and damages; organizing and maintaining
availability of carts/flatbeds; assisting members with transporting
items; utilizing cart retrieval equipment according to company
policies and procedures; and maintaining parking lot
cleanliness. Completes accounting records, files, transactions, and other
required documentation by following accounting office procedures;
providing funds for proper register operation; creating and
interpreting financial analysis reports; assisting with
accounting-related investigations; preparing daily deposits;
preparing and overseeing Cash Fund Transfers; investigating
overages and shortages in cash register drawers and accounting
office; and maintaining confidentiality and accuracy of financial
and personal information. Develops, communicates, and implements processes and practices
to meet business needs by collaborating with managers, co-workers,
customers, and other business partners; analyzing and applying
information from multiple sources; monitoring progress and results;
and identifying and addressing improvement opportunities. Demonstrates, promotes, and supports compliance with company
policies, procedures, and standards of ethics and integrity by
explaining, guiding, and demonstrating how to apply these in
executing business processes and practices; implementing related
action plans; using the Open Door Policy; and assisting management
with correcting ethical and compliance issues and problems. Leads and participates in teams by using and sharing resources,
information, and tools; determining customer needs and business
priorities; coordinating and executing work assignments; providing
advice, feedback, and support to ensure timelines and work quality
are achieved; and modeling and helping others with how to adapt to
change or new challenges. Minimum Qualifications... Outlined below are the required minimum qualifications for this
position. If none are listed, there are no minimum
qualifications. Minimum Qualifications 6 months retail experience including operating front-end
equipment (for example, cash register) AND 6 months customer
service experience Must be 18 years of age or older Preferred Qualifications... Outlined below are the optional preferred qualifications for
this position. If none are listed, there are no preferred
qualifications. Leading a front-end team, Supervising experience to include
hiring, evaluating, mentoring, developing, and managing the
workload of others Primary Location... 9000 NW PASSAGE, OKLAHOMA CITY, OK 73132-3414, United States of
America About Sam's Club Sam Walton opened the first Sam's Club in 1983 to meet a growing
need among customers who wanted to buy merchandise in bulk. Since
then, Sam's Club has grown rapidly, opening more than 600 clubs in
the U.S. and 100 clubs internationally. By offering affordable,
wholesale merchandise to members, Sam's Club helps make saving
simple for families and small business owners. Sam's Club employs about 110,000 associates in the U.S. The
average club is 134,000 square feet and offers bulk groceries and
general merchandise. Most clubs also have specialty services, such
as a pharmacy, an optical department, a photo center, or a tire and
battery center. Sam's Club is an Equal Opportunity Employer - By Choice. We
believe we are best equipped to help our associates, customers and
the communities we serve live better when we really know them. That
means understanding, respecting and valuing diversity - unique
styles, experiences, identities, ideas and opinions - while being
inclusive of all people. All the benefits you need for you and your family Eligibility requirements apply to some benefits and may depend
on your job classification and length of employment. Benefits are
subject to change and may be subject to specific plan or program
terms. For information about benefits and eligibility, see
One.Walmart.com/Benefits. Frequently asked questions On average, it takes 45-60 minutes to complete your application
for the first time. Subsequent applications will take less time to
apply as our system saves some of your application information.
Please note that some positions require the completion of
assessments in order to receive consideration for that role. Those
would take additional time. No, you cannot change your application after submitting, so
please make sure that everything is finalized before you hit the
submit button. Processing of information on paper is minimal, and Walmart
processes application information using an applicant tracking
system (ATS). Access to the data within the ATS is restricted to
authorized personnel, and the system itself is held to high
security standards by Walmart. See All FAQs Recently viewed jobs
Keywords: Wal-Mart, Oklahoma City , Member Team Lead, Other , Oklahoma City, Oklahoma
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