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Inbound Contact Representative - OKC (Starts at Home)

Company: Humana
Location: Oklahoma City
Posted on: May 7, 2021

Job Description:

COME GROW WITH HUMANA! BENEFITS DAY ONE - STELLAR 401K MATCH - PAID TIME OFF - TUTION ASSISTANCE PROGRAMS - STELLAR WELLNESS/REWARDS PROGRAM What you need for success! - Required Qualifications

  • High School Diploma or GED
  • 3+ years of experience within a customer service type role preferably within a call center environment
  • Strong customer service orientation and attention to detail
  • Prior experience with managing multiple or competing priorities, while utilizing multiple computer systems and/or monitors simultaneously with strong typing skills
  • Ability to effectively communication verbally and listen to members over the phone
  • Must live within a commutable distance to the new officeTemporary Work at Home Requirements
    • Must have the ability to provide a high speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10x1 (10mbs download x 1mbs upload) is required.
    • A dedicated work space without ongoing interruptions to protect member PHI / HIPAA information.What you need to be STAND OUT among the crowd! : Preferred Qualifications
      • Associate's or Bachelor's Degree
      • 1+ years of experience with taking multiple calls within an inbound / outbound call center environment
      • Prior Medicaid / Medicare / Healthcare experience.
      • High level of emotional intelligence with a proven ability to influence office culture and engagement in a positive manner
      • Fluency in multiple languages is a plus, preferably Spanish and EnglishAdditional Information
        • Training Hours - Training will start day one of employment and run the first 8-9 weeks with a schedule of 8:00 am - 4:30 pm CST. Attendance is vital for success so no time off is allowed during training.
        • Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.
        • #OKMedicaid #ThriveTogether #WorkAtHome

Keywords: Humana, Oklahoma City , Inbound Contact Representative - OKC (Starts at Home), Other , Oklahoma City, Oklahoma

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