Bilingual CSR

Company: Century Martial Arts
Location: Oklahoma City
Posted on: April 10, 2021

Job Description:

Summary of Position:This position receives inbound phone calls and makes client outbound calls; documenting accounts and submitting orders in a professional manner. Essential Functions:--- Identify customer needs--- Take inbound calls in a high-volume environment--- Meet and/or exceed monthly customer experience goals--- Navigate through multiple computer programs with speed and accuracy--- Work with customers to resolve all inquiries--- High level of product knowledge including but not limited to product prices and availability, shipping times and costs, promotions and specials--- May solicit orders from commercial customers for merchandise utilizing domestic and international telephone networks--- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with all callers or customers--- May perform duties in Century's retail Showroom (onsite store open to the public) and events--- Infrequently conduct outbound sales calls Competencies (knowledge, skills, abilities):--- Solid computer skills such as typing and navigation through various computer programs including MS Outlook, Excel, and Windows--- Verbal and written communication skills - Ability to read, write, speak and comprehend English--- Compassionate and patient customer service skills--- High attention to detail--- Active listening skills--- Ability to learn and think quickly--- Energetic, outgoing, and positive attitude--- Possess organizational skills--- Reliable and dependable--- Ability to be a team-player--- Time management skillsSupervisor Responsibilities: noneWork environment: Typical office conditions - no exposure to adverse environmental conditions or loud noisesPhysical Demands:--- Sitting, talking, hearing and listening - 90% daily--- Bending, crouching, stooping, kneeling, standing or walking - 10% daily (occasional)--- Visual acuity (20/40 - correctable by glasses/contacts)--- Repetitive motions such as typing--- Occasional lifting, pushing, pullingTravel: noneRequired Education and Experience:--- High School diploma or GED--- Bilingual - fluent in both Spanish and EnglishPreferred Education and Experience:--- 6 months to 1 year of experience in a call center environment (highly preferred)--- Some college experience*Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Keywords: Century Martial Arts, Oklahoma City , Bilingual CSR, Other , Oklahoma City, Oklahoma