Customer Service Representative - Insurance Claims
Company: TTEC
Location: Oklahoma City
Posted on: January 12, 2021
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Job Description:
We're hiring and are looking to connect with you to help us
deliver exceptional customer service experiences as a Customer
Service Representative - Insurance Claims with TTEC in Oklahoma
City, OK.Accepting digital applications for your protection and the
protection of our employees: Apply online, via text -TTEC- to 97211
(Standard message & data rates may apply), or call 405-436-6273 to
connect with us.Now, more than ever, how we connect is everything.
Our purpose is to deliver humanity to business - and it's more
relevant than ever before in today-s environment. We know we-re
stronger together, working towards a purpose that matters. As TTEC
team members we lift each other up, deliver smiles, and support our
communities. Join us in our commitment to deliver amazing
experiences.About TTECWe help global brands provide a great
experience to their customers, build customer loyalty, and grow
their business. We were founded on one guiding principle: customer
experiences that are simple, inspired, and more human deliver
lasting value for everyone. Your role brings that principle to
life.What You'll be DoingYou take a problem and turn it into a
solution. Delivering amazing experiences brings a smile to your
face and you find it very rewarding. You'll use your -get it done-,
high-energy, professional approach to answer in-bound calls (and
emails) from customers. You'll help people every single day by
taking calls, actively listening to understand customers' needs,
and answering questions.As a TTEC Customer Experience Champion,
You'll Enjoy:* FREE licensing course (and you'll be paid for your
time to boot)* Flexible and growth-oriented study sessions* All
state licensing exam fees covered by company* Yearly renewal of
license provided by TTEC as your employer* Fun, talented and witty
teammates* Knowledgeable, encouraging, supportive and present
leadership* Family-friendly environment* Free-spirited, theme-based
employee events* Diverse and community-minded organization*
Career-growth and lots of learning opportunities for aspiring
minds* And yes-all the competitive pay and benefits you'd expectOn
a typical day, you'll* Investigate, evaluate, and adjust low to
moderately complex claims presented by or against insureds to
confirm coverage, and determine legal liability in compliance with
all state regulatory requirements* Adjust low to moderately complex
Auto or Property claims * Seek guidance from team members to
resolve issues and identify appropriate issues for escalation*
Contributes to business goals, performance metrics, and effectively
uses tools & technology.* No cold callingWhy You? What You
Bring:Connections are everything here at TTEC. That means we
connect with our customers, our teammates and most importantly with
you. And the ability to connect yourself is what you bring to the
table- along with the following:* Aptitude to acquire and apply
basic knowledge of Property & Casualty insurance claims and
industry products, services, and processes to include P&C
insurance policy contracts and coverages and the claim handling
process and procedures.* Desire to train and become either an
active Property & Casualty Claims Adjuster or Personal Lines
License Insurance Agent* Strong customer service orientation*
Ability to adapt and excel in a fast-paced work environment* High
school diploma or equivalent is the minimum and- with education-
more is better* Computer literacy in a Windows operation
environment* Support workload surges and/or Catastrophe operations
as needed to include working significant overtime during designated
catastrophic eventsClick on the Apply Now button.You've applied,
now what? After successfully completing the online application,
please make your communication lines are open and regularly check
your email for instructions.Thank you for applying - it's time to
share this opportunity with your network and experience the
happiness of working with friends (besides us, of course).If you're
a military veteran, active duty guard or reserves, or a military
spouse:We value your experience and believe you're prepared and
battlefield-ready in the civilian world to take on TTEC's most
innovative and challenging projects. Your hands-on experience with
globalization means you're prepared to interact with our clients
and employees around the world. Overcoming adversity and adapting
to change has prepared you to execute in our dynamic environment.
We are looking for team members where leadership is baked in from
Day One. Where innovation and disruption are part of your DNA. We
know that no job is as important as serving one's country, but we
hope you'll find delivering amazing customer experiences to be
another purpose worth serving!TTEC is proud to be an equal
opportunity employer. TTEC embraces and is committed to building a
diverse and inclusive workforce that respects and empowers the
cultures and perspectives within our global teams. We strive to
reflect the communities we serve by not only delivering amazing
service and technology, but also humanity. We make it a point to
make sure all our employees feel valued and comfortable being their
authentic selves at work. As a global company, we know diversity is
our strength. It enables us to view projects and ideas from
different vantage points and allows every individual to bring value
to the table in their own unique way. But don't take our word for
it - check out some our women in leadership and diversity awards on
TTECjobs.com.For more information about TTEC, visit ttecjobs.com or
search #ExperienceTTEC throughout social media to engage in the
global conversation.#TTECTOP
Keywords: TTEC, Oklahoma City , Customer Service Representative - Insurance Claims, Other , Oklahoma City, Oklahoma
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