Associate Payroll Specialist

Company: Heartland Payment Systems
Location: Oklahoma City
Posted on: November 22, 2020

Job Description:

Summary:

Thanks for your interest in a career with Heartland! We are looking for team members who demonstrate our values of care, focus, and quality to join our corporate team. Heartland has offices all over the U.S., and we are proud to be consistently ranked one of the country’s Best Places to Work. Benefits include highly competitive compensation, full medical and dental coverage, flexible schedules, a casual work environment, extensive training and professional development, as well as an emphasis on work-life balance. Apply today to learn more about Heartland and how you’d be a great addition to our team.

Job Details:

What will you be doing?

Maintains an assigned base of payroll clients with various pay weekly, bi-weekly, semi-monthly, and monthly pay frequencies

Provides client customer support by being in the phone queue

Manage team member’s client base when necessary

Provides exceptional customer service support and resolves client issues and concerns timely

Effectively manage critical relationships between all channels to improve client retention

Competent in describing the various reports and products available via software to clients

Collaborate with other divisions/departments as first point of contact to filter and convey relevant information to client regarding compliance or miscellaneous initiatives

Establishes and maintains a positive working relationship with clients focused on partnership and common objectives

Proficient at client situation de-escalation and appropriately identify possible Payroll Supervisor engagement

Begin learning how to troubleshoot and problem solve situations that arise

Ability to learn and maintain a working knowledge of the Payroll Software

Interacts with client base via telephone, fax, and/or e-mail to obtain payroll data including hours worked, salary adjustments, special payments and employee deductions

Accurately keys all payroll related data necessary to process client payrolls timely by deadline

Facilitate, collaborate and coordinate with all departments for seamless and worry free processing to maintain positive client experiences

Basic understanding of ancillary product setup

Work effectively as part of a team for the greater good of the business, with a strong sense of urgency, punctuality and reliability to meet internal and external targeted goals daily

Attend training department classes for new hire training (30, 60, 90-day plan) and ongoing payroll training throughout the year.

Initial exposure to usage of WIKI library and all related resources and documents

Other administrative and clerical tasks as assigned or requested

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Keywords: Heartland Payment Systems, Oklahoma City , Associate Payroll Specialist, Other , Oklahoma City, Oklahoma