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General Manager Industry : Hotels & Resorts
Department : General Management
Level : Management
Posted : 01 Sep 2020
Job Role : General Manager
Job Ref : HOZ78934
Employment Type: Permanent
Job Type : Permanent
Salary Range: USD 2,000 to 8,000 (Per Month)
Contact : HR Department
Salary Details Salary Description: Competetive Salary
Job Description 21c Museum Hotels - Oklahoma City
Title: General Manager
Reports To: Area General Manager/Chief Operating Officer
General Purpose: The General Manager is responsible for the
overall management of the operation of the hotel including
profitability, guest service, product quality, overall cleanliness
and maintenance of the property. Operation of the hotel will be
within the framework of the approved 1) annual budget, 2) annual
marketing plan, 3) annual capital expenditure plan, 4) annual wage
plan, and always within the framework of all Company policies and
procedures. The General Manager works in conjunction with F&B
Director to lead the property.
Senior Leadership Team
- Leads the property Senior Leadership Team, in collaboration
with the F&B Director, utilizing a participatory style. Be
readily available and effectively communicate with each member,
coordinate the operation of each individual\'s department and
special projects, and assist with identifying problems and
solutions. Guide the committee in addressing problems and
opportunities in order to best serve the financial interests of the
Develop an annual operating budget, which serves as an operating
plan, a strategic sales plan including targeted RevPar Index goals,
and defines required levels of achievement. Ensure achievement of
the annual budget in revenues, costs, and profits through
accounting diligence, expenditure controls, and proficient
Follow up to ensure successful implementation and follow-through
and take corrective action in the event of failure to meet assigned
Maintain an ongoing awareness of property\'s progress toward
meeting revenue objectives and ensure challenges & opportunities
are addressed appropriately.
Regularly review sales plans and sales activities, room night
productivity, group & banquet pace reports, and lost business
Assess individual and property performance, provide guidance and
take corrective action as needed.
Ensure designated sales & marketing reports are complete and
submitted to the corporate team on or before the monthly due
Should a significant, ongoing revenue shortfall occur, the GM
will take corrective action in addition to increasing personal
participation in direct sales efforts.
Along with DOSM and Area Revenue Director, participate in weekly
Yield/RevMAX meetings and evaluate rates & strategies for 30-60-90
days out including a review of group cut-off dates, prospective
group business, historical data, and comp set rates. Along with the
team, determine a revenue strategy that will best position the
hotel for increased business and achievement of annual RevPar Index
goals. In addition, ensure price adjustments occur on a timely
Participate in sales team meetings, meet key account contacts,
and be present to welcome key account site visits.
Participate in the creation & execution of ongoing property
When possible, attend brand-property marketing calls and
participate in the development of creative marketing
Ensure all relevant details including upcoming property
marketing needs are kept up to date in the brand marketing calendar
and are complete on or before the monthly due date.
Oversee the development of annual sales and marketing plan and
monitor implementation of action steps outlined in the SSP
Monthly forecasting of operating teammate and cost expenditures.
Business planning in line with forecasted sales and costs,
including guidance to department heads.
P & L Statement Critique
Review financial statements monthly in order to correct
problems, ensure spending is in line and to plan for future
business. Review and approve all expenses in \"other expense\"
categories in all departments. Regularly review all major expenses
to ensure that expenditures are thoughtfully dispersed.
Develop a high level of \"We Say YES,\" and loyalty to the hotel
and to the company in order to reduce turnover and increase
employee morale. Communicate, counsel and assist with teammate
development. Be visible and available to all hourly personnel in
accordance with the Company\'s open door policy. Attend monthly
department employee meetings whenever possibleConduct performance
appraisals and personal development plans for management teammate.
Identify substandard performance of individual managers and outline
improvement action, including taking corrective or disciplinary
Ensure level of experience, knowledge and ability to meet job
requirements of all hotel management.
Guest Service + Communication
Demonstrate through leadership and example a friendly,
courteous, service-oriented, \"We Say YES\" approach to guests that
is expected from all hotel teammates. Establish and implement guest
service standards for all departments, periodically reviewing and
identifying problems and corrective actions.
Respond to guest feedback through our guest survey portal and
Review controls and ensure adherence at all times in order to
protect the hotel\'s property/assets.
Wage and Salary Administration
Review all wage and salary increases assuring compliance with
wage scales and compensation philosophies as outlined by the
Personally inspects guest rooms, public areas, back of house on
a regular basis. Ensure that written lists of corrective actions,
required for implementation by housekeeping, maintenance and
operating departments are developed.
Property Maintenance/Property Improvement Plan
Ensure that an on-going program is followed in regular repair
and upkeep of the facility, landscape and equipment by developing
and implementing a preventive maintenance program.
As part of the annual budget preparation, develop a Property
Cash Flow Management/Credit
Routinely review cash flow with Regional Controller.
Maintain credit policies for Front Office, Sales and Catering.
Attend credit meetings and assist with developing action plans,
supervise collection of major accounts, review aging reports and
approval of write-offs.
Front Office Management
Regularly review Front Office results in order to maximize room
revenue. Identify problem areas and initiate solutions.
Represent the hotel within the local community, positioning the
hotel as a good corporate citizen that is involved and supportive
of community affairs.
Policies and Procedures
Ensure that all Company policies and procedures are fully
implemented throughout the hotel.
Comply with property management agreements.
Possess advanced knowledge in the following areas:
o Sales and marketing for rooms and events.
o Hotel accounting principles.
o Hotel maintenance and repair.
o Hotel housekeeping and general cleaning.
o Personnel management.
o Extensive background
o Front office procedures.
o Yield management revenue.
o Hotel safety and security.
Demonstrate advanced proficiency or exceptional skill in the
o Excellent written and verbal communication.
o Planning financial strategies, delegating responsibilities to
o Leading/coaching others at various professional levels.
o Identifying and developing talent.
o Identifying and solving problems.
o Prioritizing and coordinating multiple projects
o Evaluating and resolving complex situations.
o Leading the teammate of the hotel utilizing a management style
based in a participatory team approach.
o Meeting and greeting guests and employees.
o Inspecting rooms, all public areas and exterior of
o Soliciting potential business.
o Using general office equipment, including computers.
o Be willing to get your hands dirty and be a
jack-of-all-trades, when necessary.
- Bachelor\'s degree.
- Minimum experience 3 years as General Manager or 5 years as
Assistant General Manager at a similar quality and size of
- Experience in managing a local ownership relationship.
- Extensive experience with boutique hotel sales and
- Extensive experience with revenue management.
- As needed.
21c Museum Hotels is an equal opportunity employer. We evaluate
qualified applicants without regard to race, color, religion, sex,
national origin, disability, veteran status, and other legally
protected characteristic. The EEO is the Law poster is available
Benefits include health/vision/dental/life insurance, paid time
off, 401(k), and parental leave. Like 0 105 0 Share
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