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Client Director

Company: Anaqua
Location: Oklahoma City
Posted on: September 16, 2020

Job Description:

Anaqua is looking for a highly motivated Client Director who is seeking an opportunity to work in a progressive and dynamic environment and is eager to participate in the management and growth of our world class client community. The goal of this position is to ensure our clients continue to realize value with Anaqua through education, planning and additional Anaqua’s services. Client Directors own the ongoing relationship and renewal of our clients and are required to provide strategic direction on the account both internally and externally. The position also requires the Client Director to identify and develop strategies to solution the packaging of our full range of products and services to client as well as work with the Anaqua team to ensure successful delivery .

Responsibilities :

Facilitate client adoption and drive Anaqua’s value proposition by defining and ensuring client-desired business outcomes.

Develop and implement overall account strategies for long term mutual success between Anaqua and our clients to promote client retention and support client renewal

Proactively arrange and facilitate meetings with users, key client decision makers and influencers

Provide overviews of the product to the client, such as demos and high level capabilities of features and functions

Support and facilitate troubleshooting and resolution around client product (which may include getting into the ANAQUA software) and service issues.

Work closely with Sales, Marketing, Professional Services, Product, Client Support and Services to align and balance company goals against those of our clients

Act as a Client Success ambassador to internal stakeholders (Product Management, Professional Services, Sales, Marketing, Support, IT, etc.) to enable clear communication and alignment through regularly scheduled meetings and escalation protocols

Accountability for client growth and account expansion through proactive coordination of regular account review meetings and discussions with the Sales Directors

Support pre-sales engagement through onsite visits and/or phone calls.

Participate in new client on-boarding.

Work with Marketing to co-develop client case studies and/or webinars.

Develop and grow reference-able clients within a defined client base.

Co-organize and support client training events and secure client attendance and participation. Support could include delivering the training at some of these events.

Ensure contract adherence by the client.

Partner with Legal to facilitate contracting, including finalizing amendments and SOWs.

Maintain the required Salesforce data for KPI reporting.

Support billing inquiries and aging by leveraging relationships in the account to help resolve accounting. Track project-based hours in Projector.

Requirements:

Ability to influence and collaborate with others inside and outside the organization is critical

Bachelor's degree plus 8+ years of experience working in Client Services or Consulting.

Experience with software solutions and/or in a client facing B2B role with proven success in client relationship development and management.

Knowledge of the Intellectual Asset Management space.

The ability to make decisions and resolve problems quickly and effectively.

Strong organizational skills and an ability to effectively manage a project workflow.

Strong time management skills with the ability to effectively prioritize.

Excellent verbal and written communication skills.

Keywords: Anaqua, Oklahoma City , Client Director, Other , Oklahoma City, Oklahoma

Click here to apply!

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