Anaqua is looking for a highly motivated Client Director who is
seeking an opportunity to work in a progressive and dynamic
environment and is eager to participate in the management and
growth of our world class client community. The goal of this
position is to ensure our clients continue to realize value with
Anaqua through education, planning and additional Anaqua’s
services. Client Directors own the ongoing relationship and renewal
of our clients and are required to provide strategic direction on
the account both internally and externally. The position also
requires the Client Director to identify and develop strategies to
solution the packaging of our full range of products and services
to client as well as work with the Anaqua team to ensure successful
Facilitate client adoption and drive Anaqua’s value proposition
by defining and ensuring client-desired business outcomes.
Develop and implement overall account strategies for long term
mutual success between Anaqua and our clients to promote client
retention and support client renewal
Proactively arrange and facilitate meetings with users, key
client decision makers and influencers
Provide overviews of the product to the client, such as demos
and high level capabilities of features and functions
Support and facilitate troubleshooting and resolution around
client product (which may include getting into the ANAQUA software)
and service issues.
Work closely with Sales, Marketing, Professional Services,
Product, Client Support and Services to align and balance company
goals against those of our clients
Act as a Client Success ambassador to internal stakeholders
(Product Management, Professional Services, Sales, Marketing,
Support, IT, etc.) to enable clear communication and alignment
through regularly scheduled meetings and escalation protocols
Accountability for client growth and account expansion through
proactive coordination of regular account review meetings and
discussions with the Sales Directors
Support pre-sales engagement through onsite visits and/or phone
Participate in new client on-boarding.
Work with Marketing to co-develop client case studies and/or
Develop and grow reference-able clients within a defined client
Co-organize and support client training events and secure client
attendance and participation. Support could include delivering the
training at some of these events.
Ensure contract adherence by the client.
Partner with Legal to facilitate contracting, including
finalizing amendments and SOWs.
Maintain the required Salesforce data for KPI reporting.
Support billing inquiries and aging by leveraging relationships
in the account to help resolve accounting. Track project-based
hours in Projector.
Ability to influence and collaborate with others inside and
outside the organization is critical
Bachelor's degree plus 8+ years of experience working in Client
Services or Consulting.
Experience with software solutions and/or in a client facing B2B
role with proven success in client relationship development and
Knowledge of the Intellectual Asset Management space.
The ability to make decisions and resolve problems quickly and
Strong organizational skills and an ability to effectively
manage a project workflow.
Strong time management skills with the ability to effectively
Excellent verbal and written communication skills.