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IT Hardware Manager

Company: SAIC
Location: Oklahoma City
Posted on: September 16, 2020

Job Description:

By providing the information below and checking the boxes referenced, you acknowledge and consent to SAIC's Privacy Policy to include access and use of your information for the purposes of sharing your information for possible employment recruitment effects by SAIC and it's third party vendors. For further information, see SAIC's privacy policy

Job ID: 2011086

Location: OKLAHOMA CITY, OK, United States

Date Posted: Jun 30, 2020

Category: Information Technology

Subcategory: IT Asset Mgmt

Schedule: Full-time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Teleworking: No

· Supervise team of IT professionalswho provide hardware and software support for the FAA.

· Duties include diagnosing andresolving user reported issues including desktops, laptops, network connectivity,Windows OS issues and much more.

· Applicant will coordinate tasks suchas preparing end user devices for deployment, installing and configuringequipment, troubleshooting issues, and managing ticket queues.

· Excellent interpersonal andcommunication skills, both oral and written are required for customerinteractions.

· Strong initiative, teamwork andproblem solving skills are also required .

PRIMARYRESPONSIBILITIES:

· Supervise a team that performscustomer support activities involving the installation, modification, andrepair of desktop PC, telephone, and peripheral equipment and systems.

· Oversees installation and testing ofequipment to ensure proper working order.

· Isolates equipment start-upmalfunctions and takes corrective action.

· May make technical presentations andhas a strong knowledge of products.

· Represents the company in amanagement support role and is responsible for customer's satisfaction with equipmentand servicing.

· Use remote control tools to assistend users when needed

· Oversee the build and configurationof PCs and laptops for deployment to users

· Loading and configuring end userdevice software

· Create and/or update tickets withdetails of worked performed to restore service or satisfy customer request inticket tracking system

· Act as Tier II agent when additionalsubject matter expertise is required, performing analysis and actions at thedirection of higher Tiered support agents, as required

· Work with the customer, users, andother supporting engineers to effectively analyze user requirements, userstories, and operations concepts and apply IT solutions to identified issues

· Act as a technical resource to othersto resolve problems, errors, or other related issues

· Anticipate customer needs andproactively identifies solutions

· Provide feedback and insight toenable development of user training guides and videos

Qualifications

EDUCATION ANDEXPERIENCE:

· Associate’s Degree in relateddiscipline and five (5) years related experience; Or High School diplomaand eight (8) years equivalent experience performing in a technical support managementrole

· The ability to work independentlywith minimal supervision and professionally represent the program

· Highly motivated individual willingto learn and apply new concepts, tools, and software

· Good verbal and written communicationskills, especially with other organizations

· Good problem solving andtroubleshooting skills

· Ability to work effectively in a teamsetting

CLEARANCE:

· Must be a US Citizen and have theability to obtain a Public Trust clearance

DESIRED SKILLS:

· A+, or other technical certification

· Customer friendly attitude is a must

· Ability to work independently, or aspart of a team

Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions.We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com . For ongoing news, please visit our newsroom . For SAIC benefits information, see Working at SAIC . EOE AA M/F/Vet/Disability

FLEXWORK, VA, United States

Information Technology

OKLAHOMA CITY, OK, United States

Information Technology

OKLAHOMA CITY, OK, United States

Information Technology

During this time, SAIC continues to hire key talent. As we adopt new ways of supporting our business and customers, our company has implemented various flexwork options, as well as virtual hiring processes and online events in compliance with social distancing guidelines. These virtual strategies protect our existing and future team members, while enabling us to keep the security and defense of our nation in focus.

Keywords: SAIC, Oklahoma City , IT Hardware Manager, Other , Oklahoma City, Oklahoma

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