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Lead Solutions Engineer

Company: Recharge
Location: Oklahoma City
Posted on: September 16, 2020

Job Description:

With over 10,000 online merchants launching subscriptions and over 1,000,000 subscribers powered by ReCharge, we have a lot of store owners to support. Our mission to make repeat orders easier began five years ago as a bootstrapped startup and today we're at the forefront of recurring billing software with over 200 remote-first employees around the globe processing hundreds of millions of dollars in sales every month.

We are looking for a Team Lead within our Solutions Engineering organization to lead a team of solutions engineers that work closely with our sales and partnerships teams to help merchants successfully launch onto the ReCharge platform. You and your team will be looked at as the product experts and go-to technical resources within our overall Growth team. While you will be involved in a wide variety of projects, the team’s main responsibilities include consulting on best implementation practices, creating technical how-to documents, planning and executing enterprise client migrations, and providing partner support via email and slack.

What You’ll Do Live by and champion our values: #ownership, #empathy, #simple-solutions.

Coach, mentor, and constantly look for ways to level up your Solutions Engineers.

Work hands on with the team to solve complex technical problems for our customer base.

implement team process improvements and evaluate performance on an ongoing basis while providing meaningful feedback to the wider growth team.

Be a technical leader that drives project processes and technical projects to meet time sensitive deadlines.

Provide metrics and KPIs to management on the state of the department.

Maintain and grow relationships with merchants, agencies, and tech partners.

Maintain continuous training for your team on the ReCharge platform and new features.

Participate in industry trade shows, conferences, and third party sponsorships for ReCharge.

What You’ll Bring

2-5 years of experience in a leadership or management position ideally overseeing a team of Solutions Engineers working in a fast-paced, high-growth environment.

Experience in an individual contributor role providing solutions and technical guidance for a software platform

Saas or ecommerce/payments software experience highly desired

Exceptional communication skills and ability to influence the team’s direction and take ownership of outcomes

Strong understanding of APIs, web hooks, and general front end debugging experience

A knack for engineering simple solutions to solve complex problems

Self motivated with a passion for taking ownership of your work and delivering outcomes

Excellent communication skills, a team player with a ‘winning as a team’ attitude

Ability to work remote-first in a rapidly scaling organization

Ability to travel up to 10% of the time

ReCharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. ReCharge Payments prohibits any form of workplace harassment.

What makes you an ideal fit for this opportunity?  *

Why are you interested in a remote-first opportunity at ReCharge?  *

Have you managed or led a solutions engineering or related team?  *

Are you authorized to work and accept new employment in the United States or Canada?  *

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Do you now, or will you in the future, need sponsorship from an employer in order to obtain, extend or renew your authorization to work in the United States or Canada?  *

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U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at ReCharge are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary . Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Gender Please select Are you Hispanic/Latino? Please select Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status Please select Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability Why are you being asked to complete this form? We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .

How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

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Cancer

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Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome

Intellectual disability

Missing limbs or partially missing limbs

Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)

Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

Disability Status Please select 1 Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .

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Keywords: Recharge, Oklahoma City , Lead Solutions Engineer, Other , Oklahoma City, Oklahoma

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