Apply Now Professional Services Manager, Enterprise at Drift
Boston, MA, Tampa, FL or Remote (East Coast)
Drift is the Revenue Acceleration platform that uses
Conversational Marketing and Conversational Sales to help companies
grow revenue and increase customer lifetime value, faster. More
than 50,000 businesses use Drift to align sales and marketing on a
single platform to deliver a unified customer experience where
people are free to have a conversation with a business at any time,
on their terms. Our mission is to use conversations to make
business buying frictionless, more enjoyable, and more human.
About the role/ About the team
We put the customer at the center of everything we do, and
everyone who works at Drift has a part in driving customer success.
The goal of the Professional Services Team is to ensure our
customers launch Drift successfully, adopt it into their
organization, and achieve the results and value they want in
partnership with the Customer Success team. We are currently
looking to grow our team of Revenue Acceleration Specialists to
support the client onboarding process and deliver optimization
engagements to ensure customers realize the full potential of their
What you’ll be doing on the team:
Support the onboarding of new Drift customers to deploy their
Revenue Acceleration strategy including configuration, training,
go-live support, and optimization.
Partner closely with our Customer Success Managers to solidify
and execute client deployment strategy based on customer goals and
Monitor new client performance and address any open issues to
ensure timely resolution and great customer experience.
Work directly with customers and partners to create and optimize
Drift chat workflows for customers with a paid professional
Partner with customers and Customer Success Managers to
understand the language they use to market and sell their product,
and adopt and evolve this messaging for use in Drift chat
Develop a solid understanding of your customer’s marketing and
sales tech stack, including the information that flows through it
to be pushed into and pulled out of Drift to drive accurate
Work closely with the product and engineering team to influence
new product features and functionality based on customer
In one month you'll
Attend comprehensive organization training and learn the Drift
story, our leadership principles, how we communicate and do work,
as well as our goals for the future.
Experience in-depth product training, including learning how to
use the product for your own business.
Gain a detailed understanding of the customer lifecycle, with
emphasis on post-sale onboarding and success processes.
Have 1:1 meetings with your direct manager and meet with other
key players on the customer team.
Shadow colleagues and learn best practices for what make Drift
Deliver customer onboarding and bot optimization calls.
Begin to be fully responsible for your very own portfolio of
customers and for running calls independently!
By month 3 you'll
Continue to master your knowledge of Drift product, have a deep
understanding of Conversational Marketing, Conversational Sales and
become a bot-building expert.
Fully understand our internal ecosystem and be able to
collaborate cross-functionally to provide the best in class sales
Work with your customers daily, delivering value and helping
them achieve their goals.
Should be meeting your business goals and customer KPIs.
By month 6 you'll
Consistently deliver value to customers through building and
Master conversational sales and marketing practices.
Consistently meet or exceed your professional services
Work with your manager to identify a plan for continued
Bring your thinking, strategy, and ideas to the team to advance
our creative culture and vision for the future.
About you and what type of skills you’ll need:
5-7+ Years experience in Onboarding, Implementation or Customer
Success (MarTech preferred)
Hands on experience with Marketing Platforms (e.g.
Solid knowledge demand generation funnels and tactics used at
each stage within the funnel.
Energetic and concise phone skills, excellent listening skills,
strong writing skills
Ability to work across teams including marketing, sales, IT and
Quick learner, always looking to embrace and master new
Ability to prioritize, multitask and organize workload
Bonus: Certified in Conversational Marketing
Bonus: Experience with a company practicing account-based
Drift is committed to being an equal opportunity employer.
We know that applying for a new job can be intimidating. But
guess what? At Drift, there is no such thing as an “ideal
candidate.” We believe in the power of teamwork -- and in the
desire to learn something new every day. We believe in hiring
people, not just skills. Take it from our CEO .
If this sounds like a company you would like to join and a role
you would thrive in, please don’t hold back from applying! Whatever
skills you bring to the table or background you’re coming from, we
welcome you to start a conversation with us. We need your unique
perspective for our continued innovation and success. We’re looking
forward to learning more about you!
Drift is committed to providing reasonable accommodations for
candidates with disabilities in our recruiting process. If you need
any assistance or accommodations due to a disability, please let us
know at email@example.com
Are you legally authorized to work in the United States on a
Will you now or in the future require sponsorship for employment
U.S. Equal Opportunity Employment Information (Completion is
voluntary) Individuals seeking employment at Drift are considered
without regards to race, color, religion, national origin, age,
sex, marital status, ancestry, physical or mental disability,
veteran status, gender identity, or sexual orientation. You are
being given the opportunity to provide the following information in
order to help us comply with federal and state Equal Employment
Opportunity/Affirmative Action record keeping, reporting, and other
Completion of the form is entirely voluntary . Whatever your
decision, it will not be considered in the hiring process or
thereafter. Any information that you do provide will be recorded
and maintained in a confidential file.
Gender Are you Hispanic/Latino? Race & Ethnicity Definitions If
you believe you belong to any of the categories of protected
veterans listed below, please indicate by making the appropriate
selection. As a government contractor subject to Vietnam Era
Veterans Readjustment Assistance Act (VEVRAA), we request this
information in order to measure the effectiveness of the outreach
and positive recruitment efforts we undertake pursuant to VEVRAA.
Classification of protected categories is as follows:
A "disabled veteran" is one of the following: a veteran of the
U.S. military, ground, naval or air service who is entitled to
compensation (or who but for the receipt of military retired pay
would be entitled to compensation) under laws administered by the
Secretary of Veterans Affairs; or a person who was discharged or
released from active duty because of a service-connected
A "recently separated veteran" means any veteran during the
three-year period beginning on the date of such veteran's discharge
or release from active duty in the U.S. military, ground, naval, or
An "active duty wartime or campaign badge veteran" means a
veteran who served on active duty in the U.S. military, ground,
naval or air service during a war, or in a campaign or expedition
for which a campaign badge has been authorized under the laws
administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who,
while serving on active duty in the U.S. military, ground, naval or
air service, participated in a United States military operation for
which an Armed Forces service medal was awarded pursuant to
Executive Order 12985.
Veteran Status Form CC-305
OMB Control Number 1250-0005
Voluntary Self-Identification of Disability Why are you being
asked to complete this form? We are a federal contractor or
subcontractor required by law to provide equal employment
opportunity to qualified people with disabilities. We are also
required to measure our progress toward having at least 7% of our
workforce be individuals with disabilities. To do this, we must ask
applicants and employees if they have a disability or have ever had
a disability. Because a person may become disabled at any time, we
ask all of our employees to update their information at least every
Identifying yourself as an individual with a disability is
voluntary, and we hope that you will choose to do so. Your answer
will be maintained confidentially and not be seen by selecting
officials or anyone else involved in making personnel decisions.
Completing the form will not negatively impact you in any way,
regardless of whether you have self-identified in the past. For
more information about this form or the equal employment
obligations of federal contractors under Section 503 of the
Rehabilitation Act, visit the U.S. Department of Labor’s Office of
Federal Contract Compliance Programs (OFCCP) website at
How do you know if you have a disability? You are considered to
have a disability if you have a physical or mental impairment or
medical condition that substantially limits a major life activity,
or if you have a history or record of such an impairment or medical
Disabilities include, but are not limited to:
Autoimmune disorder, for example, lupus, fibromyalgia,
rheumatoid arthritis, or HIV/AIDS
Blind or low vision
Cardiovascular or heart disease
Deaf or hard of hearing
Depression or anxiety
Gastrointestinal disorders, for example, Crohn's Disease, or
irritable bowel syndrome
Missing limbs or partially missing limbs
Nervous system condition for example, migraine headaches,
Parkinson’s disease, or Multiple sclerosis (MS)
Psychiatric condition, for example, bipolar disorder,
schizophrenia, PTSD, or major depression
Disability Status 1 Section 503 of the Rehabilitation Act of
1973, as amended. For more information about this form or the equal
employment obligations of Federal contractors, visit the U.S.
Department of Labor's Office of Federal Contract Compliance
Programs (OFCCP) website at www.dol.gov/ofccp .
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction
Act of 1995 no persons are required to respond to a collection of
information unless such collection displays a valid OMB control
number. This survey should take about 5 minutes to complete.