Teller Operations Supervisor - OKC & Tulsa Metro

Company: MidFirst Bank
Location: Oklahoma City
Posted on: September 13, 2020

Job Description:

Position Description:

MidFirst Bank is seeking experienced Teller Operations Supervisors to provide leadership to Tellers, processes transactions and sells products and services to customers. We currently have opportunities available in the Oklahoma City and Tulsa Metro areas.

Duties will include, but are not limited to the following:

• 
  
• Greeting customers and facilitating a welcoming and customer- focused environment
  
• Processing customer transactions as well as assisting other Tellers with more complex transactions
  
• Generating new business through referrals and suggestions of bank products and services that would benefit each customer. Also, coach Tellers to more effectively identify these opportunities with the customers they service.
  
• Managing Teller work schedules, monitoring overtime and assigning tasks as needed throughout the day
  
• Training new Tellers to ensure procedures are understood and executed properly
  
• Performing monthly surprise cash audits as well as month-end audit procedures
  
• Responding to customer inquiries and concerns
  
• We provide both on the job and formal classroom-style training which is usually a full week, scheduled Monday through Friday from 8:00 a.m. - 5:00 p.m. and is conducted within the first 3 weeks of employment.Position Requirements:
  
  
  Required Skills & Experience:
  
  
  
  • 
    
  • Minimum of 3 years banking experience
    
  • Proven knowledge of banking products and services as well as standard banking procedures and regulations
    
  • Excellent customer service skills, including oral and written communication
    
  • Ability to work effectively as a team member and with customers
    
  • Careful attention to detail and strong organizational skills
    
  • Ability to establish credibility quickly with customers; demonstrate confident in dealing with his/ her peers
    
  • Strong work ethic and high integrity
    
  • Strong computer skills and proficiency with all Microsoft Office applications
    
    
    Preferred Skills & Experience:
    
    
    
    • 
      
    • Experience supervising and training employees, as this role provides guidance to Tellers regarding complex transactions or requests
      
    • Proven ability to optimize sales opportunities with customers
      
      
      Physical Requirements:
      
      This position may require long periods of standing or sitting and may include long periods of typing and repetitive motion. Candidates must possess the ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing as much as 25 pounds.
      
      We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Keywords: MidFirst Bank, Oklahoma City , Teller Operations Supervisor - OKC & Tulsa Metro, Other , Oklahoma City, Oklahoma