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IT Hardware Manager

Company: SAIC
Location: Oklahoma City
Posted on: September 13, 2020

Job Description:

By providing the information below and checking the boxes referenced, you acknowledge and consent to SAIC's Privacy Policy to include access and use of your information for the purposes of sharing your information for possible employment recruitment effects by SAIC and it's third party vendors. For further information, see SAIC's privacy policy

Job ID: 2014433

Location: OKLAHOMA CITY, OK, United States

Date Posted: Sep 3, 2020

Category: Information Technology

Subcategory: IT Asset Mgmt

Schedule: Full-time

Shift: Day Job

Travel: No

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: None

Potential for Remote Work: No

Supervise team of IT professionals who provide hardware and software support for the FAA.

Duties include diagnosing and resolving user reported issues including desktops, laptops, network connectivity, Windows OS issues and much more.

Applicant will coordinate tasks such as preparing end user devices for deployment, installing and configuring equipment, troubleshooting issues, and managing ticket queues.

Excellent interpersonal and communication skills, both oral and written are required for customer interactions.

Strong initiative, teamwork and problem solving skills are also required .

PRIMARY RESPONSIBILITIES:

Supervise a team that performs customer support activities involving the installation, modification, and repair of desktop PC, telephone, and peripheral equipment and systems.

Oversees installation and testing of equipment to ensure proper working order.

Isolates equipment start-up malfunctions and takes corrective action.

May make technical presentations and has a strong knowledge of products.

Represents the company in a management support role and is responsible for customer's satisfaction with equipment and servicing.

Use remote control tools to assist end users when needed

Oversee the build and configuration of PCs and laptops for deployment to users

Loading and configuring end user device software

Create and/or update tickets with details of worked performed to restore service or satisfy customer request in ticket tracking system

Act as Tier II agent when additional subject matter expertise is required, performing analysis and actions at the direction of higher Tiered support agents, as required

Work with the customer, users, and other supporting engineers to effectively analyze user requirements, user stories, and operations concepts and apply IT solutions to identified issues

Act as a technical resource to others to resolve problems, errors, or other related issues

Anticipate customer needs and proactively identifies solutions

Provide feedback and insight to enable development of user training guides and videos

Qualifications

EDUCATION AND EXPERIENCE:

Associate‚Äôs Degree in related discipline and five (5) years related experience; Or High School diploma and eight (8) years equivalent experience performing in a technical support management role

Windows 10 experience

The ability to work independently with minimal supervision and professionally represent the program

Highly motivated individual willing to learn and apply new concepts, tools, and software

Good verbal and written communication skills, especially with other organizations

Initiative

Good problem solving and troubleshooting skills

Ability to work effectively in a team setting

CLEARANCE:

Must be a US Citizen and have the ability to obtain a Public Trust clearance

DESIRED SKILLS:

A+, or other technical certification

Customer friendly attitude is a must

Ability to work independently, or as part of a team

Overview

SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions. Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions.We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.1 billion. For more information, visit saic.com . For ongoing news, please visit our newsroom . For SAIC benefits information, see Working at SAIC . EOE AA M/F/Vet/Disability

OKLAHOMA CITY, OK, United States

Information Technology

OKLAHOMA CITY, OK, United States

Information Technology

OKLAHOMA CITY, OK, United States

Information Technology

Keywords: SAIC, Oklahoma City , IT Hardware Manager, Other , Oklahoma City, Oklahoma

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