Client Coordinator

Company: PAYCOM PAYROLL LLC
Location: Oklahoma City
Posted on: February 15, 2020

Job Description:

The Benefits Coordinator owns and manages the implementation process for 5-10 clients simultaneously. They lead the set-up from the KOC to collect all Benefit information to the completion of Benefits being sent to payroll. They drive the process as the project manager to guarantee quality assurance, client understanding and confidence, and accurate implementation. - RESPONSIBILITIES Ensure product is accurately setup and fully functional prior to first billing date. Identify all data requirements, key data holders and manage the process for collecting data. Responsible for holding all parties accountable in order to obtain data and complete setup by billing date. Good communication with internal and external parties. Conduct conversations with an adaptable and positive demeanor. Follow up according to established deadlines to hold all parties accountable. Ensure that internal parties are fully informed of the status and challenges toward full implementation through the utilization of meetings, emails, and phone. Work effectively with internal team and be open to give and receive feedback. Ensure customer understanding of the benefit process by leading the communication through calls, conference calls, and project plans. Set the pace and gain customer support to meet all key target dates through training and leading the client. Set proper expectations and communicate effectively with all internal and external parties. Ability to prioritize, demonstrate organization and urgency, and meet deadlines. Maintain good time management and prioritize daily tasks. Utilize project management tools to keep all internal and external parties on track with deadlines. Follow proper escalation steps when project is not on track. A strong understanding of resources available. Ability to identify needed resources in order to quickly find the solution to an internal or external inquiry. Prior to submitting requests, exhaust all options and take necessary troubleshooting steps. Qualifications Education/Certification: - - - Bachelor's degree preferred, must have at least 6 years of relevant work experience - Skills/Abilities: Demonstrates proficiency with computers, specifically in Microsoft Office, web conferencing, and system research techniques. Professional demeanor and appearance - - PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus - WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. No hazardous or significantly unpleasant conditions. (Such as in a typical office). The noise level in the work environment is usually moderate. - Paycom provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, pregnancy, military and veteran status, age, physical and mental disability, genetic characteristics, or any other considerations made unlawful by applicable state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Paycom expressly prohibits any form of workplace harassment based on race, color, religion, sex, national origin, pregnancy, military and veteran status, age, physical and mental disability, or genetic characteristics.

Keywords: PAYCOM PAYROLL LLC, Oklahoma City , Client Coordinator, Other , Oklahoma City, Oklahoma