OklahomaCityRecruiter Since 2001
the smart solution for Oklahoma City jobs

Technician, Technical Support

Company: Experis
Location: Oklahoma City
Posted on: October 12, 2019

Job Description:

Job DescriptionWhat will your next job look like? Will it provide hands-on, technical and customer-facing training designed just for youthe eager self-starter? Will you have the perfect balance of being part of an established company, with a start-up, entrepreneurism like no other in the industry? Have strong technical aptitude? Imagine what a 6-week training class, and the full weight of Dell behind you, will do for your career. If you have an entrepreneurial spirit and a customer-first mentality, we can teach you the rest. If this is the job you dreamedthen a Technical Support Agent role at Dell might be perfect for you. Dell is a 100,000 member-strong, global company, with sights set on changing the world. As a Technical Support Agent, you will be resident problem-solver, providing front-line support for Dells ProSupport group. In this role, you will have the opportunity to use your expertise to identify issues, investigate root causes, and recommend solutions. You will have the opportunity to partner with our highly skilled technical advisors, who provide solutions to our customers most complex issues. You can be a hero by being the first person to resolve our customers IT issues, but you will have the backing of our technical support team as the complexity of issues increases. This is the reason our Technical Support Agents go on to do such great things in their career. They are receiving world-class training, on the job. Role ResponsibilitiesProvide an extraordinary customer service experience Collaborate with peers, team leads, and engineers, and third party vendors to resolve customer issues, maintaining complete ownership of issues from beginning to resolutionFollow up with customers to ensure accurate resolution for their technical issuesDocument problems, diagnostics, interactions, next steps, and solutions implementation in a CRM toolDay to Day ActivitiesSolves problems for customers with challenging expectations. Maintains/builds relationships with other groups that impact the technical aspect for phone support (e.g. tool content teams, product group). Excels at tolerance for processes and people. Excels at recognizing internal and external customers needs and expectations.Must Haves1-2 two years experience in a technical support or customer service role Comp TIA certification a plusHigh School Diploma or equivalentExceptional written and verbal communications skills, with proven experience interacting with a range of personalities and styles, to establish effective relationships at all levels of the organizationAble to quickly learn systems, processes, and procedures, grasp technical concepts, and adapt easily to changeMust have a passion for learning and demonstrable intellectual curiosityAble to manage competing demands, multiple priorities, while remaining adaptable and flexibleWhat positions were held previously that have been hired in and thrived as a Client Tech Support? o Tech support roles(i.e. Sprint, ATT, call center etc..) with strong customer service. Need to have a solid establish work history. Logical thought process is key to be successful in this role. Need to be a self-starter and wanting to grow into a career.o Manager is open to candidates with the following: 1. A strong customer service background who have experience working face to face with customers, especially via phone or email over a period of time.2. Candidates that have a technical hobby, like building and/or troubleshooting their own computer. Experis is an Equal Opportunity Employer (EOE/AA) - provided by Dice

Keywords: Experis, Oklahoma City , Technician, Technical Support, IT / Software / Systems , Oklahoma City, Oklahoma

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Technical Support Representative
Description: Job Description br br Our Technical Support Advisors provide support to resolve customer technology problems through a series of trouble shooting activities in a virtual call center environment. Common (more...)
Company: Kelly Services
Location: Oklahoma City
Posted on: 10/21/2019

Offset Web Second Press Operator
Description: Production opportunities at Quad instill a sense of empowerment and possibility distinct from those at other employers. Quad's state-of-the-art manufacturing facilities include world-class automation (more...)
Company: Quad
Location: Oklahoma City
Posted on: 10/21/2019

Data Reporting Analyst
Description: Robert Half Technology in Oklahoma City is looking for a mid-level Data Reporting Analyst to join a leading Client in the OKC metro. We are looking for someone with specific proficiencies in Splunk, Excel, (more...)
Company: Robert Half Technology
Location: Oklahoma City
Posted on: 10/19/2019


Junior Front End Developer
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers.Our Software Engineers design, analyze and build next-gen (more...)
Company: Revature
Location: Edmond
Posted on: 10/21/2019

Earn 800- 1000 Weekly. Will NEEDS PHONE and PC to START NOW
Description: We are a fast paced, highly motivated team working for a company that is ready to produce leaders. We have
Company: Jumpstart consult
Location: Norman
Posted on: 10/19/2019

Senior/Lead Software Developer
Description: EXCITING CONTRACT TO HIRE LEAD DEVELOPER JOB IN OKC Our client is working on a Greenfield Development Project in Oklahoma City, and is seeking a Sr Level Software Developer to add to the team. This (more...)
Company: Robert Half Technology
Location: Oklahoma City
Posted on: 10/21/2019

Senior Technical Recruiter
Description: Are you seeking a rewarding career with a Fortune 500 company Would you like a job where you can change lives on a daily basis Robert Half Technology is seeking a Senior Technical
Company: Robert Half Technology
Location: Oklahoma City
Posted on: 10/19/2019

Sr. Oracle Database Administrator
Description: Sr. Oracle Database AdministratorGDH is proud to offer this Senior Oracle Database Administrator position at Tinker Air Force Base, OK.Job PurposeServe as a Senior Oracle Database Administrator supporting (more...)
Company: GDH
Location: Oklahoma City
Posted on: 10/19/2019

Software Analyst
Description: Please send resume in word format if you are interested in this is Software Analyst Opening in Oklahoma City, 73142. This is a full-time position employment with a salary ranging between 65-75K. If you (more...)
Company: AMS Staffing Inc.
Location: Oklahoma City
Posted on: 10/22/2019

Entry Level Software Engineer - Edmond
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers.Our Software Engineers design, analyze and build next-gen (more...)
Company: Revature
Location: Edmond
Posted on: 10/21/2019

Log In or Create An Account

Get the latest Oklahoma jobs by following @recnetOK on Twitter!

Oklahoma City RSS job feeds