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Customer Support/Technical Support

Company: Stefanini, Inc.
Location: Oklahoma City
Posted on: July 15, 2019

Job Description:

Strives to improve customer experience elements by building solid customer service experience. Escalates complex problems to higher level of expertise within organization. Applies general technology and product knowledge. Follows technical support standards. Work is regularly reviewed by a supervisorleader. Able to support customers without complete dependence on knowledge based scripts. Able to contribute to the collective knowledge of the organization. Interacts with other IT departments. Learns and applies introductory knowledge of servers and networks to field non-critical incidents, problems and recurring requests received from enterprise level customers by following documented Standard Operating procedures. Performs primarily routine requests with clear direction. Solves basic problems for customers. Learns supported technologies Skills Strong computer skills Strong customer service skills Communication skills Interpersonal skills Organizational skills Knowledge of ComputersHardwareSoftwareprintersNetworking

Keywords: Stefanini, Inc., Oklahoma City , Customer Support/Technical Support, IT / Software / Systems , Oklahoma City, Oklahoma

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