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Field Service Engineer-Oklahoma City

Company: Cepheid
Location: Oklahoma City
Posted on: April 18, 2019

Job Description:

* The Field Service Engineer (FSE) position is responsible for daily service support of existing customer base. The engineer also supports sales growth, service growth and customer satisfaction. Field Service Engineers are responsible for repair, installation, and maintenance of Beckman Coulter equipment at customer sites.* Customer Satisfaction:* Customer Satisfaction in all aspects of the job. Increased throughput, decreased downtime, regular Preventive Maintenance, regular upgrades as deemed by Beckman Coulter technical staff. A clear advocate for the customer (internal and external) and a steward for the company* Call Closure -Using our computerized system, a FSE is responsible for closing service calls at time of completion. This action then prompts customer invoices, relieves inventory of parts used and ultimately leads to our objective of accurate reporting.* Drives a sense of urgency to ensure customer needs are addressed promptly and with an emphasis on a "first time fix". Excellent follow-up skills to insure we exceed customer expectations, and close all outstanding* Strong communication and listening skills* Understands customer perception and the associated business impacts, and is commercially capable of resolving customer issues in a rapid fashion* Managing Call Escalations -ability to identify, own and track any issues with an account, according to call escalation procedure, to reach resolution* Excellent sales ability measured by the attainment of revenue goal by individual and their District. This includes annual growth of Field Service Maintenance Agreements monthly base billing and the support of sales initiatives through lead generation* Financial Management & Growth:* Excellent sales ability measured by the attainment of revenue goal by individual and their District. This includes annual growth of Field Service Maintenance Agreements monthly base billing and the support of sales initiatives through lead generation.* Achieve annual revenue target with expected year-over-year growth* Able to effectively price and position Service agreements on both existing and new equipment, considering expected costs to proactively manage profit margin* Continuous Improvement:* Leads by example to develop a robust continuous improvement culture* Assumes accountability around daily management and monthly KPI's* Aggressively seeks out opportunities for improvement* Sales Support:* Value Selling -add value to our service offerings. A FSE must have ability to manage a customer account in its entirety, and when accessing an account, determine on where we can add more value by offering other services (i.e. reagents, consumables, additional or new equipment leads, service on non-agreement instruments, etc.).* Drive substantial new equipment lead generation from Service to aid Sales growth* Partner with sales to support current sales initiatives to drive growth* Achieve annual revenue target with expected year-over-year growth of 8-10% -12%* Manage individual expenses with on time monthly submission of expenses, signed, with receipt by the 10th of each month* Submission of weekly time card via KRONOS by end of business day on Friday* Able to effectively price and position Service agreements on both existing and new equipment, considering expected costs to proactively manage profit margin* Leads by example to develop a robust continuous improvement culture* Assumes accountability around daily management and monthly Key Performance Indicator's (KPI's)* Aggressively seeks out opportunities for improvement* Acts as a primary customer of DBS and leverages internal and external DBS expertise to map improvement plans and drive sustainable improvementsRequired:* Associates Degree (or higher) in Mechanical, Electrical, or biological degree or military equivalent with 1 years of experience* Hold a current valid driver's license and good driving record over last three years is required* Strong Microsoft Office Skills* Able to travel overnight 50 -75% of the time* Ability to lift 50 poundsPreferred:* Bachelor's Degree in Mechanical, Electrical, or biological degree or military equivalent* 2 years of prior field service experience, Life Sciences, or experience diagnosing and repairing mechanical, electromechanical, and or electronics equipment. Fluid Hydraulics experience a plus* Computer skills with Oracle, Sales Force, and Pro Service a plus* Strong deductive reasoning and problem-solving skills* Previous experience working with vendors/contracts* Commercial experience, or direct selling of products or services* Strong interpersonal and communication skills* Diversity & Inclusion* At Danaher, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page-Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

Keywords: Cepheid, Oklahoma City , Field Service Engineer-Oklahoma City, IT / Software / Systems , Oklahoma City, Oklahoma

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