CRM Administrator/Developer
Company: Oklahoma State University
Location: Oklahoma City
Posted on: May 2, 2024
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Job Description:
Job Summary:In coordinationwith the Student Services and
Information Technology leadership, the -CRM
-Administrator/Developeris responsible for the overall
administration and support of the CustomerRelationship Management
(CRM). Provides guidance and support to data owners andusers in the
management of Technolutions Slate CRM, functionality
supportingAdmissions and Advancement initiatives, including event
management, buildingcomplex queries, communication support,
management of admission applications, informationalmanagement, data
uploads into Slate, and integrations with Ellucian Banner andother
campus systems. -Essential Job Functions: -1. Provide Daily
Administration and troubleshooting of the prospect management
system (SLATE), including assigning permissions based on the
principle of least privilege.2. Map data from the Student
Information System (Banner) to SLATE consistent with the daily
changes made in Banner.3. Work directly with admission,
recruitment, and other student service areas to identify process
efficiencies and solutions in student applications, admissions
processing, recruiting, and reporting.4. Create and maintain
on-demand forms and standard applications. 5. Build, produce, and
process reports as needed for stakeholders.6. Provide technical
writing, historic development tracking and application training. 7.
Stay informed of emerging technologies that could benefit the
department and the University.8. Complete all mandatory training
and participate in a minimum of two professional development
opportunities each year.9. Perform other duties as assigned.The
duties listed in this jobdescription are intended only as
illustrations of the various types of workthat may be performed.
The omission of specific statements of duties does notexclude them
from the position if the work is similar, related, or a
logicalassignment to the position.
Keywords: Oklahoma State University, Oklahoma City , CRM Administrator/Developer, IT / Software / Systems , Oklahoma City, Oklahoma
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