Crm administrator/developer

Company: Oklahoma State University
Location: Oklahoma City
Posted on: April 15, 2024

Job Description:

Job Summary: In coordinationwith the Student Services and Information Technology leadership, the CRM Administrator/Developeris responsible for the overall administration and support of the Customer Relationship Management (CRM).Provides guidance and support to data owners andusers in the management of Technolutions Slate CRM, functionality supporting Admissions and Advancement initiatives, including event management, buildingcomplex queries, communication support, management of admission applications, informationalmanagement, data uploads into Slate, and integrations with Ellucian Banner andother campus systems. Essential Job Functions: 1.Provide Daily Administration and troubleshooting of the prospect management system (SLATE), including assigning permissions based on the principle of least privilege.2.Map data from the Student Information System (Banner) to SLATE consistent with the daily changes made in Banner.3.Work directly with admission, recruitment, and other student service areas to identify process efficiencies and solutions in student applications, admissions processing, recruiting, and reporting.4.Create and maintain on-demand forms and standard applications.5.Build, produce, and process reports as needed for stakeholders.6.Provide technical writing, historic development tracking and application training.7.Stay informed of emerging technologies that could benefit the department and the University.8.Complete all mandatory training and participate in a minimum of two professional development opportunities each year.9.Perform other duties as assigned.The duties listed in this jobdescription are intended only as illustrations of the various types of workthat may be performed.The omission of specific statements of duties does notexclude them from the position if the work is similar, related, or a logicalassignment to the position.

Keywords: Oklahoma State University, Oklahoma City , Crm administrator/developer, IT / Software / Systems , Oklahoma City, Oklahoma