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Senior Agile Coach (Delivery Lead) - Salesforce

Company: Travelers Insurance Company
Location: Oklahoma City
Posted on: September 9, 2023

Job Description:

**Who Are We?**
Taking care of our customers, our communities and each other. Thats the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
**Job Category**
**Compensation Overview**
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
**Salary Range**
$139,600.00 - $230,300.00
**Target Openings**
**What Is the Opportunity?**
Travelers is seeking a Sr. Director Delivery Lead/Agile Coach to join our organization to help grow and transform our Agile landscape. Individual will guide multiple teams on Agile principles and practices across a large business area, demonstrate courage to challenge and advise teams and stakeholders, including senior leadership, enable teams to realize objectives and deliver on KPIs, assess and enhance Agile maturity of teams, and effectively integrate both internal and external learnings necessary to reinforce Agile growth at Travelers.
The work arrangement for this position is based on location.
**What Will You Do?**
+ As a servant leader and change agent, coach individuals and teams across a large or complex business area to adopt Agile principles, values and practices while role modeling Travelers' leadership behaviors.
+ Work with teams across our Salesforce and Call Center areas organizing and driving program events and meetings between teams to collectively plan against short-term development cycles, sync at every stage, Demos, workshops, and Backlog Refinement.
+ Collaborate with the Product Circle Leads/Product Managers to ensure that the program has a healthy Product Backlog.
+ Assist the area in communication and coordination with stakeholders and customers during feature-definition of the product and its delivery.
+ Enable effective communication among teams and coordinate planning on cadence (every 10 weeks real-time).
+ Manage changes to the departments Program Increment plan and survey the impacts of those changes.
+ Drive cross-team collaboration in the department and lead resolution against internal and external departmental impediments and other planning, collaboration, and coordination concerns that arise.
+ Foster open communication between the Salesforce and Call Center teams and stakeholders to increase transparency and awareness towards progress and roadblocks.
+ Understand and be able to visualize and manage upstream/downstream dependencies.
+ Manage program-level coordination and effectively undertake tasks like:
+ Creation of timelines, setting milestones
+ Oversight into the development of reports and analysis of document program activity.
+ Advocate the adoption of Agile and industry standard best practices and processes.
+ Constantly refine and stay connected with emerging themes and discussions in the larger community that have adopted the Agile approach.
+ Support deploying industry standard practices tailored to the organization's needs. This would involve the standardization of procedures and documentation.
+ Create an environment that gives autonomy to the teams while they work on their projects and build trust among them for better collaboration.
+ The Sr. Agile Coach operates within defined parameters using a proven Agile Project Management Methodology with flexibility to merge different methodologies in accomplishing collective goals.
+ Use coaching techniques that increase collaboration, transparency and promote a culture of experimentation and innovation.
+ Perform other duties as assigned.
**What Will Our Ideal Candidate Have?**
+ Bachelors degree preferred.
+ 5 years of Agile experience preferred.
+ Salesforce Experience Required
+ Salesforce Admin Certification preferred
+ Call Center and/or Operations background
+ 4 years of experience as a coach or Release Train Engineer (RTE) experience preferred
+ 2 years of people leadership/management experience preferred.
+ 3 years of experience championing organizational change initiatives preferred.
+ 4 years of experience implementing Agile principles and practices in different cultures and environments preferred.
+ Agile Mindset: Embody Agile core values of openness, courage, respect, focus, and commitment. Infuse Agile principles, practices and methodologies to achieve team success.
+ Change Agent: Expert change leadership skills including the ability to create an inclusive environment, manage conflict and develop solutions to mitigate risk.
+ Coaching: Ability to utilize tailored coaching techniques to inspire individuals and teams to perform at a higher level.
+ Influence: Ability to influence behaviors of leaders at all levels and without traditional hierarchy.
+ Servant Leadership: Foster an environment where individuals thrive as empowered and equal members of a team.
+ Communication: Ability to communicate thoughts, concepts, practices effectively at all levels, adjusting as needed to a target audience.
+ Collaboration: Expertise working with others in a cross-functional multi-team environment.
+ Continuous Improvement: Demonstrate a commitment to continually improve, share learning with others and encourage team development.
**What is a Must Have?**
+ 3 years of Agile delivery experience required.
+ 5 years of business and/or technology related experience required.
+ 2 years of experience as a coach required.
+ Demonstrates an in-depth knowledge of one or more business units (i.e. Claim, Risk Control, IT, Project Management, Production, Application Development, etc.) required.
**What Is in It for You?**
+ **Health Insurance:** Employees and their eligible family members including spouses, domestic partners, and children are eligible for coverage from the first day of employment.
+ **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
+ **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
+ **Wellness Program:** The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, youre eligible for five free counseling sessions with a licensed therapist.
+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email (4-ESU@travelers.com) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .

Keywords: Travelers Insurance Company, Oklahoma City , Senior Agile Coach (Delivery Lead) - Salesforce, IT / Software / Systems , Oklahoma City, Oklahoma

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