Senior Agile Coach (Delivery Lead) - Salesforce
Company: Travelers Insurance Company
Location: Oklahoma City
Posted on: September 9, 2023
**Who Are We?**
Taking care of our customers, our communities and each other. Thats
the Travelers Promise. By honoring this commitment, we have
maintained our reputation as one of the best property casualty
insurers in the industry for over 160 years. Join us to discover a
culture that is rooted in innovation and thrives on collaboration.
Imagine loving what you do and where you do it.
The annual base salary range provided for this position is a
nationwide market range and represents a broad range of salaries
for this role across the country. The actual salary for this
position will be determined by a number of factors, including the
scope, complexity and location of the role; the skills, education,
training, credentials and experience of the candidate; and other
conditions of employment. As part of our comprehensive compensation
and benefits program, employees are also eligible for
performance-based cash incentive awards.
$139,600.00 - $230,300.00
**What Is the Opportunity?**
Travelers is seeking a Sr. Director Delivery Lead/Agile Coach to
join our organization to help grow and transform our Agile
landscape. Individual will guide multiple teams on Agile principles
and practices across a large business area, demonstrate courage to
challenge and advise teams and stakeholders, including senior
leadership, enable teams to realize objectives and deliver on KPIs,
assess and enhance Agile maturity of teams, and effectively
integrate both internal and external learnings necessary to
reinforce Agile growth at Travelers.
The work arrangement for this position is based on location.
**What Will You Do?**
+ As a servant leader and change agent, coach individuals and teams
across a large or complex business area to adopt Agile principles,
values and practices while role modeling Travelers' leadership
+ Work with teams across our Salesforce and Call Center areas
organizing and driving program events and meetings between teams to
collectively plan against short-term development cycles, sync at
every stage, Demos, workshops, and Backlog Refinement.
+ Collaborate with the Product Circle Leads/Product Managers to
ensure that the program has a healthy Product Backlog.
+ Assist the area in communication and coordination with
stakeholders and customers during feature-definition of the product
and its delivery.
+ Enable effective communication among teams and coordinate
planning on cadence (every 10 weeks real-time).
+ Manage changes to the departments Program Increment plan and
survey the impacts of those changes.
+ Drive cross-team collaboration in the department and lead
resolution against internal and external departmental impediments
and other planning, collaboration, and coordination concerns that
+ Foster open communication between the Salesforce and Call Center
teams and stakeholders to increase transparency and awareness
towards progress and roadblocks.
+ Understand and be able to visualize and manage
+ Manage program-level coordination and effectively undertake tasks
+ Creation of timelines, setting milestones
+ Oversight into the development of reports and analysis of
document program activity.
+ Advocate the adoption of Agile and industry standard best
practices and processes.
+ Constantly refine and stay connected with emerging themes and
discussions in the larger community that have adopted the Agile
+ Support deploying industry standard practices tailored to the
organization's needs. This would involve the standardization of
procedures and documentation.
+ Create an environment that gives autonomy to the teams while they
work on their projects and build trust among them for better
+ The Sr. Agile Coach operates within defined parameters using a
proven Agile Project Management Methodology with flexibility to
merge different methodologies in accomplishing collective
+ Use coaching techniques that increase collaboration, transparency
and promote a culture of experimentation and innovation.
+ Perform other duties as assigned.
**What Will Our Ideal Candidate Have?**
+ Bachelors degree preferred.
+ 5 years of Agile experience preferred.
+ Salesforce Experience Required
+ Salesforce Admin Certification preferred
+ Call Center and/or Operations background
+ 4 years of experience as a coach or Release Train Engineer (RTE)
+ 2 years of people leadership/management experience preferred.
+ 3 years of experience championing organizational change
+ 4 years of experience implementing Agile principles and practices
in different cultures and environments preferred.
+ Agile Mindset: Embody Agile core values of openness, courage,
respect, focus, and commitment. Infuse Agile principles, practices
and methodologies to achieve team success.
+ Change Agent: Expert change leadership skills including the
ability to create an inclusive environment, manage conflict and
develop solutions to mitigate risk.
+ Coaching: Ability to utilize tailored coaching techniques to
inspire individuals and teams to perform at a higher level.
+ Influence: Ability to influence behaviors of leaders at all
levels and without traditional hierarchy.
+ Servant Leadership: Foster an environment where individuals
thrive as empowered and equal members of a team.
+ Communication: Ability to communicate thoughts, concepts,
practices effectively at all levels, adjusting as needed to a
+ Collaboration: Expertise working with others in a
cross-functional multi-team environment.
+ Continuous Improvement: Demonstrate a commitment to continually
improve, share learning with others and encourage team
**What is a Must Have?**
+ 3 years of Agile delivery experience required.
+ 5 years of business and/or technology related experience
+ 2 years of experience as a coach required.
+ Demonstrates an in-depth knowledge of one or more business units
(i.e. Claim, Risk Control, IT, Project Management, Production,
Application Development, etc.) required.
**What Is in It for You?**
+ **Health Insurance:** Employees and their eligible family members
including spouses, domestic partners, and children are eligible for
coverage from the first day of employment.
+ **Retirement:** Travelers matches your 401(k) contributions
dollar-for-dollar up to your first 5% of eligible pay, subject to
an annual maximum. If you have student loan debt, you can enroll in
the Paying it Forward Savings Program. When you make a payment
toward your student loan, Travelers will make an annual
contribution into your 401(k) account. You are also eligible for a
Pension Plan that is 100% funded by Travelers.
+ **Paid Time Off:** Start your career at Travelers with a minimum
of 20 days Paid Time Off annually, plus nine paid company
+ **Wellness Program:** The Travelers wellness program is comprised
of tools and resources that empower you to achieve your wellness
goals. In addition, our Life Balance program provides access to
professional counseling services, life coaching and other resources
to support your daily life needs. Through Life Balance, youre
eligible for five free counseling sessions with a licensed
+ **Volunteer Encouragement:** We have a deep commitment to the
communities we serve and encourage our employees to get involved.
Travelers has a Matching Gift and Volunteer Rewards program that
enables you to give back to the charity of your choice.
Travelers is an equal opportunity employer. We believe that we can
deliver the very best products and services when our workforce
reflects the diverse customers and communities we serve. We are
committed to recruiting, retaining and developing the diverse
talent of all of our employees and fostering an inclusive
workplace, where we celebrate differences, promote belonging, and
work together to deliver extraordinary results.
If you are a candidate and have specific questions regarding the
physical requirements of this role, please send us an email
(4-ESU@travelers.com) so we may assist you.
Travelers reserves the right to fill this position at a level above
or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit
Keywords: Travelers Insurance Company, Oklahoma City , Senior Agile Coach (Delivery Lead) - Salesforce, IT / Software / Systems , Oklahoma City, Oklahoma
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