Sr. Technical Analyst
Company: OU Health
Location: Oklahoma City
Posted on: May 28, 2023
Sr. Technical Analyst
The Technical Analyst II implements and supports facility desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported in Service Now. Technical Analyst II will also be responsible for mentoring, supporting and training entry-level Technical Analysts. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on IT staff rotation. The Technical Analyst II recommends, adheres to and supports OU Health IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst II can provide expanded on-site support to technical resources, if needed. Mentors, trains, and leads other Tech Support Analysts.
Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.
Education: None required. Bachelor's degree in information systems or healthcare related field is preferred
Experience: Must have 3 years IT experience
Or equivalent combination of education and experience
License(s)/Certification(s)/Registration(s) Required: None required. Basic certification in A+ and Microsoft Products is preferred.
Knowledge, Skills and Abilities:
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OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.
Keywords: OU Health, Oklahoma City , Sr. Technical Analyst, IT / Software / Systems , Oklahoma City, Oklahoma
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