US-Field Technical Support Rep - Oklahoma city, OK

Company: eTeam Inc.
Location: Oklahoma City
Posted on: March 20, 2023

Job Description:

Pay Rate: $25- $28/hr
Monday thru Friday 8am to 5 pm
Responsibilities:

• 
  
• Within the family there is a range of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivering of knowledge of Mechanical and Electrical job skills, , pre-sales, post-sales or service delivery support, installation and configuration for customer environments. .
  
• Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Provides direct post-sales systems onsite technical support for reactive and proactive customers.
  
• Each position maintains a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs and ensuring that they are met.
  
• Jobs are responsible for Client Total Customer Experience as well as the revenue growth, profitability, and account retention. Core: Applies developed knowledge of Customer Experience as well as the revenue growth, profitability, and account retention. company policies and procedures to complete a wide variety of difficult assignments/tasks. Thorough understanding of the general/technical aspects of the job.
  
• Works on assignments that are moderately complex in nature and require ordinary problem resolution and independent judgment. Works under limited supervision and normally receives no instructions on routine work and general instructions given for new assignments.
  
  Job require 50% travel in supporting customers and training needs.
  
  
  • 
    
  • Minimum Vocational/Diploma/Associate Degree (technical field) equivalent with 2-4 years of working experience in related fields or Degree holder with 1-2 years relevant working experience.
    

Keywords: eTeam Inc., Oklahoma City , US-Field Technical Support Rep - Oklahoma city, OK, IT / Software / Systems , Oklahoma City, Oklahoma