Customer Service Representative Sales- Sign On Bonus
Location: Oklahoma City
Posted on: May 15, 2022
2022 Progressive Sign On Bonus: $3,000 Progressive Sign On
Bonus. -Sign On Bonus details: $750 after 30 days, $750 after 60
days, $750 after 90 days and $750 after 120 days.
Take the lead at the frontline of our company! In this multifaceted
role, you'll assist with telephone and face-to-face customer
interactions that utilize various tools and systems (telephone,
e-email, e-care, correspondence, teletypewriter and online chat).
You'll proactively evolve to meet customers' needs and competitive
demands. Success will depend upon your in-depth knowledge of
AT&T's products and services and your ability to provide
Our call center environment is constantly evolving so we'll look to
you to drive tools and technology to enable first call resolution.
In the process, you'll develop experience with a broad range of
customer service call types like: advanced technical support,
collections, retention, sales channel coordination and billing and
adjustments. You'll also engage third party vendors and suppliers
as needed to address service faults and provide customer
resolution. You may be tasked with identifying, tracking and
rendering issues to assist in various root cause eliminations.
In addition to these duties, you'll be required to:
--- Handle wireless local number portability (WLNP), relocations,
combined bill support, after hours inquiries and pre-paid
--- Troubleshoot and resolve customer impacting issues such as but
not limited to: voice & data issues that span multiple networks and
interdependent network elements, considering network conditions,
connectivity, devices, applications, provisioning and billing.
(Note: The skill and knowledge required will change with technology
and application innovations.)
--- Assist customers with products and services such as but not
limited to laptop connect services including air cards, USB
devices, initial set-up, configuration of AT&T provided
software & applications.
--- Proactively engage T3 support (network and IT) to address &
--- Remain proficient in all billing, rate plan and feature
We prefer that you have:
--- At least one year customer service experience
--- Call Center experience
--- Advanced typing/keyboarding skills
What's in it for you? Pay rate $16.88 -starting per hour, -plus
sales commission based upon sales attainment. - -We'll offer
paid-training that as well as resources to encourage your career
growth. We also offer a competitive compensation package. You'll
also gain an amazing benefits package with medical/dental coverage,
401(k) plan, tuition reimbursement and paid time off. Rounding out
these benefits and perks we also provide 50% employee discount
--- AT&T internet & fiber
--- AT&T phone (formerly U-verse Voice)
Career possibilities are limitless with AT&T. You will have the
chance to round out your experience with training on the latest
technology, devices and our entire lineup of products, services and
promotions. If you're 18 years or older, let's talk.
This is not a remote position, and does require that you reside in
or near Oklahoma City -to commute daily to the center.
Keywords: AT&T, Oklahoma City , Customer Service Representative Sales- Sign On Bonus, IT / Software / Systems , Oklahoma City, Oklahoma
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