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PC Network Support Technician 3/4

Company: Northrop Grumman
Location: Oklahoma City
Posted on: January 17, 2022

Job Description:

Requisition ID: R10006330

Category: Information TechnologyLocation: Oklahoma City - OK, United States of AmericaCitizenship Required: United States CitizenshipClearance Type: SecretTelecommute: No- Teleworking not available for this positionShift: 1st Shift (United States of America)Travel Required: Yes, 10% of the TimePositions Available: 1

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
Northrop Grumman Enterprise Services is seeking a well-qualified PC Network Support Technician for a classified government program in the Oklahoma City area. Roles and responsibilities include, but are not limited to:
  • Provide technical support for computers and associated networks.
  • Install, troubleshoot, service, and repair personal computers, related PC software, network cables and connectors.
  • Connect personal computers and terminals to existing data networks.
  • Instruct and assist users in the use of personal computers and networks.
  • Investigate information, network, and communications needs of users, and make recommendations regarding software and hardware purchases.
  • Complete paperwork and other tasks needed to satisfy Security requirements. Following all Security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software. Working with Security personnel to remediate classified data spillage incidents.
  • Coordinate with users, IT staff, server administrators, network engineers, and customer and IT management.
  • Review trouble ticket queues to identify issues that need to be addressed.
  • Work through the ticket queue without intervening management direction (self-motivated).
  • Resolve tickets within established SLAs and raising issues that require management attention or involvement.
  • Establish and maintain high levels of customer satisfaction according to defined objectives while adhering to established policies.
  • Work with system administrators and other staff to resolve support issues and escalating where appropriate.
  • Participate in new installations, testing and special projects as needed.
  • Spend significant portions of the day away from the desk supporting users and moving equipment.
  • Exhibit good communication skills, an energetic approach, and patience with customers.
  • Lift equipment weighing up to 40 pounds.
  • Ability to work after hours and weekends as needed.ESCSOThis position may filled at a higher level based on the qualifications listed below.Basic Qualifications for a Level 3:
    • Associate's degree and 2 years of experience OR Bachelor's degree and 0 years of experience; 4 years of experience may be considered in lieu of completed degree.
    • IAM Level I certification (ex. Security+CE) or greater or ability to obtain wihtin 6 months of start date.
    • Active DOD Secret clearance.
    • Ability to be cleared to special access programs.
    • Experience with Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods.

      Basic Qualifications for a Level 4:
      • Associate's degree and 4 years of experience OR Bachelor's degree and 2 years of experience; 6 years of experience may be considered in lieu of completed degree.
      • IAM Level I certification (ex. Security+CE) or greater or ability to obtain wihtin 6 months of start date.
      • Active DOD Secret clearance.
      • Ability to be cleared to special access programs.
      • Experience with Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods.

        Preferred Qualifications:
        • Bachelors of Science or other technical based degree.
        • DoD Top Secret clearance.
        • CompTIA A+ or Network+ Certification.
        • Proficiency in remote administration and troubleshooting of desktop PCs, Visio, PowerShell.
        • Experience with zero and/or thin client devices.
        • Experience in Active Directory configuring user and computer accounts.
        • Cross-platform experience (i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.).
        • Experience supporting VMware VDI (Virtual Desktop Infrastructure).

          Salary Range: 43740 - 72900Salary Range 2: 52043 - 86738

          Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

          The health and safety of our employees and their families is a top priority. With the continuing impacts of COVID-19 around the world, we are taking action to protect the health and well-being of our colleagues and maintain the safety of the communities where we operate. As a federal contractor, and consistent with Executive Order 14042 (https://www.saferfederalworkforce.gov/contractors/) we will require all newly hired employees in the United States to be fully vaccinated by January 18, 2022 or by your start date if it is after January 18th. Federal guidance allows for disability/medical and religious accommodations with respect to the vaccine requirement. Any requested accommodations must be reviewed and approved (if applicable) in advance of your start date.Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for most positions.

Keywords: Northrop Grumman, Oklahoma City , PC Network Support Technician 3/4, IT / Software / Systems , Oklahoma City, Oklahoma

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