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Sr. Avaya Voice Developer

Company: GDH Consulting
Location: Oklahoma City
Posted on: January 15, 2022

Job Description:

Sr. Avaya Voice DeveloperGDH Consulting has an enterprise partner that is completing an Avaya Voice Application migration and needing a senior developer to assist in the project. This is a remote work opportunity but will require training on site in Tulsa or OKC. As a Senior Developer - Avaya Voice Application, you will: --- Complete complex software development assignments, including integration between multiple applications, from documented technical requirements and design specifications. --- Create unit test and system integration test cases/plans and execute unit testing and integration testing to ensure software quality and that business requirements are met. --- Provide technical leadership and mentoring to other team members. --- The ideal candidate will lead the Avaya IVR software development lifecycle for custom-developed applications, including software design, development, testing, deployment, and maintenance tasks. --- Support and maintain Avaya Voice application software and 3rd party solutions for the Customer Service organization and resolves complex application issues as they arise. --- Avaya Experience Portal Rel 7+ --- Administrator menu/prompt/routing/Holiday scheduling changes, API/Web integrations, backups, and reports. --- Design, develop and implement new streamlined call flows working with Applications Developers and the voice team. --- Troubleshoot application when necessary. --- Avaya POM Rel 7+ --- Gather requirements from the Business, design, and test new voice and SMS campaigns. --- Core Application administration to include upgrades, troubleshooting, testing, and reporting. --- Work with the Business to monitor and throttling as necessary. --- Avaya Call Back Assist 4+ --- Administrator and troubleshoot core application. --- Modify menus, prompts, routing, and Holiday scheduling changes as directed. --- Avaya CMS Rel 18+ --- Administrator and troubleshoot core and client application. --- Adding Agents, Supervisors, Skills and VDN profiles. --- Verify application backups. --- CTI - Administrator and troubleshoot agent profile, phone/workstation device and application. --- Actively participate in Customer Service initiatives by engaging in initial discussions, understanding requirements, providing recommendations, and assist in plan development. --- Monitor and resolve any Customer reported issues and requests through the Service-Now ticketing system --- Communicate any service affecting outage to leadership and work with internal IT and Vendors to resolve 3rd party Application/Vendor support --- Configure, manage, and provide support for application related issues. --- Oversee vendor application patching and major release installations. --- Current supported 3rd party applications are Community (Workforce Management), Incontact (Call recording and speech analytics), Verint (Knowledge Management System), Cyara (Real-time IVR monitor), ICX (Credit and Collections Auto dialer) --- Thorough understanding and hands-on experience with Avaya AEP, POM, Breeze, CBA, CTI, CMS and Survey --- Demonstrate the ability to troubleshoot and remediate issues within the Avaya voice solution --- **Experience in building Interactive Voice Response (IVR) Applications using Voice XML - Required Leverage Project Management methodology to deliver projects on time and on budget Experience in Eclipse 4 Tomcat --- Required Experience in relational databases including Oracle and MS SQL Server --- Required Web Service Integration --- Required Proficient in analyzing requirements and transform into Voice User Interface (VUI) design --- Preferred Have in-dept knowledge of open architectures including VXML, CCXML, and GRXML --- Preferred Working knowledge of middleware concepts including messaging, EAI patterns, SOA, and B2B/A2A integration --- Working knowledge of telephone protocols (H.323, VOIP and SIP) --- Work with 3rd party Vendors to resolve identified issues, support upgrades and configurations changes, and maintain Customer Service supported voice applications Knowledge in Nuance TTS Engine --- Text to Speech Engine in the IVR --- Preferred Experience interacting, advising and communicating effectively --- Experience developing information and making presentations. --- Demonstrated ability to read and write fluently in English. --- Provide legendary Customer Service skills --- Must have a minimum 5 years of practical Avaya voice application experience --- Spanish Bilingual - PreferredInterested candidates please send resume in Word format to afarmer@gdhinc.com Please reference job code 82241 when responding to this ad.GDH Consulting, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran's status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training.

Keywords: GDH Consulting, Oklahoma City , Sr. Avaya Voice Developer, IT / Software / Systems , Oklahoma City, Oklahoma

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