Workers Compensation Claims Team Manager
Company: Liberty Mutual Insurance
Location: Oklahoma City
Posted on: November 22, 2021
Advance your management career at Liberty Mutual Insurance - A
Fortune 100 Company!
In order to deliver an exceptional customer experience, a leader
creates a culture of engagement by inspiring passion in others. A
leader explores opportunities to continuously improve within a
constantly changing environment. A leader challenges each team
member to exceed expectations while developing professionally. A
leader understands the vision of Liberty Mutual and can translate
how their team's work connects to that vision. A leader confidently
communicates what extraordinary claim service looks like and
empowers their team to achieve superior result.
Liberty Mutual has an immediate opening for a Workers Compensation
Claims Team Manager. In this role, you will lead a team of Workers
Compensation Claims Specialists who manage a portfolio of Workers
Compensation claims to achieve the best possible outcomes and
deliver an exceptional customer experience. You will contribute to
the organization's success by developing talented employees,
creating a work environment where employees feel appreciated, and
exploring opportunities to continuously improve and adapt to a
Supervises the day-to-day operations for the claims staff by
establishing priorities, scheduling and assigning work, and
coaching employees in reviewing, analyzing, investigating,
negotiating and settling claims in compliance with Claims Quality
Creates a high performing, results-oriented staff through candidate
selection, on-boarding, ongoing development, and managing
individual performance with regular coaching focused on behavior
and technical skill sets.
Leads and actively contributes to a culture of continuous
improvement and ensures utilization of tools and behaviors within
the Liberty Management System to foster critical thinking and
innovation around problem solving and development of standard
Responsible for building and maintaining internal and external
customer relationships. Serves as a primary point of contact for
agents, brokers and policyholders.
Hosts and facilitates in person and/or telephonic claim reviews on
a continuous cycle and ensures Special Service Instructions are
Often called upon to do presentations for existing and prospective
Provides management oversight of claims files (non-litigated or
litigated) within the unit, to include Manager Reviews on open
inventory and reviews files to measure quality assurance discusses
individual training and development needs.
Coaches to improve technical expertise within the team
Monitors, evaluates and approves, within assigned authority limits,
claims reserves, settlements and payments that exceed staff
Uses common reporting of data analytics to monitor claim
production, inventory management, financial and quality compliance
and claim volume trends and results. Data used to communicate team
performance relating to production, significant achievements and
areas for continuous improvement.
Manages compliance within internal and external parameters,
including: Oversees Liberty Mutual/Helmsman state licensing
compliance and adherence to fair claims practices.
Maintains awareness of existing and proposed legislation, court
decisions and emerging trends in claims litigation to monitor team
compliance with Unfair Claims Practices.
Bachelor's Degree or equivalent, and at least 6 years of related
Advanced knowledge of Workers Compensation claims investigation,
loss assessment, reserving, insurance legal and regulatory
environment, litigation and fraud awareness.
Must be able to meet in person once a month in the Oklahoma City
Ability to get work done through others, communicate effectively
(including listening, writing clearly, giving constructive
feedback, etc.), get support from above, plan/organize work,
analyze/solve problems, and focus on the larger picture.
At Liberty Mutual, our purpose is to help people embrace today and
confidently pursue tomorrow. That's why we provide an environment
focused on openness, inclusion, trust and respect. Here, you'll
discover our expansive range of roles, and a workplace where we aim
to help turn your passion into a rewarding profession.
Liberty Mutual has proudly been recognized as a "Great Place to
Work" by Great Place to Work-- US for the past several years. We
were also selected as one of the "100 Best Places to Work in IT" on
IDG's Insider Pro and Computerworld's 2020 list. For many years
running, we have been named by Forbes as one of America's Best
Employers for Women and one of America's Best Employers for New
Graduates-as well as one of America's Best Employers for Diversity.
To learn more about our commitment to diversity and inclusion
We value your hard work, integrity and commitment to make things
better, and we put people first by offering you benefits that
support your life and well-being. To learn more about our benefit
offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not
tolerate discrimination on the basis of race, color, national
origin, sex, sexual orientation, gender identity, religion, age,
disability, veteran's status, pregnancy, genetic information or on
any basis prohibited by federal, state or local law.
Keywords: Liberty Mutual Insurance, Oklahoma City , Workers Compensation Claims Team Manager, Human Resources , Oklahoma City, Oklahoma
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