HR Shared Service Analyst - Human Resources - INTEGRIS Health
Company: INTEGRIS Health
Location: Oklahoma City
Posted on: April 8, 2021
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Job Description:
HR Shared Service Analyst - Human Resources - INTEGRIS
Health
Join the Human Resources team with INTEGRIS in our HR Customer
Service area. This position helps our internal customers with
'generalist' type questions about benefits, pay checks, job
opportunities and many 'how do I...' type support for our
caregivers across the system. Previous HR call center experience
preferred. You will enjoy the team and our great benefits!
Position Summary:The HR Customer Service Center Analyst provides
information, solutions and resolution in response to inquiries
about Human Resources-related issues and transactions into the HR
Customer Service Center. In addition, an analyst maintains the HRMS
databases for personnel actions and benefits changes and serves as
a resource in matters regarding employee personnel actions, benefit
plan administration and claims processing.
Essential Functions:
The HR Customer Service Center Analyst responsibilities include,
but are not limited to, the following:
* Responds to customer inquiries including coordination of
responses with other human resources personnel and facilities
across the system
* Informs and educates customers about services available and
self-service options
* Analyzes, researches and responds to employee questions regarding
benefit programs
* Interprets and applies HR policies when answering customer
questions and processing transactions
* Manages all employment inquiries by assisting customers, and
directing and triaging customer concerns according to the
employment process
* Responsible for the application of solution management within the
call center HR Help Desk software for all calls and customer
interface.
* Responsible for on-going imaging and auditing of employee
records
* Reviews, analyzes and enters paperwork in the Human Resources
Management Systems (HRMS), based on compliance with established
policies and procedures
* Executes, audits and reconciles all reports for billing/premium
payment processing
* Produces enrollment forms and benefits statements as it relates
to new hires, terminations and status changes
* Maintains data entry of the Department Table and Hierarchy Tree
in the PeopleSoft database and runs bi-weekly audits
* Provides analysis of problems concerning paid personal leave
and/or extended illness accrual bank
Accountability:
Reports to the HR Service Center Lead or Manager
Required Physical Demands (Subject to Reasonable
Accommodation):
Keyboarding/Dexterity: Frequently; activity exists from 1/3 to 2/3
of the time
Standing/Walking: Occasionally; activity exists up to 1/3 of the
time
Strength (Lift/Carry/Push/Pull): Sedentary (exerting up to 10
pounds of force occasionally)
Talking (Must be able to effectively communicate verbally): Yes
Seeing: Yes
Hearing: Yes
Color Acuity (Must be able to distinguish and identify colors):
No
This position may have additional or varied physical demand and/or
respiratory fit test requirements. Please consult the Physical
Demands Project SharePoint site or contact Risk Management/Employee
Health for additional information.
Environmental Conditions:
Minimal
Job Code: 1956
INTEGRIS is an Equal Opportunity/Affirmative Action Employer. All
applicants will receive consideration regardless of membership in
any protected status as defined by applicable state or federal law,
including protected veteran or disability status.
Qualifications:
* Associates degree in Business or Human Resources OR 2 years of
human resource or call center experience
* 1 year of experience working in a Human Resources department, HR
Call Center, Payroll, HR Information Systems, Benefits or
Recruiting role preferred
* Previous work experience in customer service and/or healthcare
preferred
* Knowledge of Microsoft Office
* Must be able to effectively communicate in English
(verbal/written)
Keywords: INTEGRIS Health, Oklahoma City , HR Shared Service Analyst - Human Resources - INTEGRIS Health, Human Resources , Oklahoma City, Oklahoma
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