HR Shared Service Analyst - Human Resources - INTEGRIS Health

Company: INTEGRIS Health
Location: Oklahoma City
Posted on: April 8, 2021

Job Description:

HR Shared Service Analyst - Human Resources - INTEGRIS Health

Join the Human Resources team with INTEGRIS in our HR Customer Service area. This position helps our internal customers with 'generalist' type questions about benefits, pay checks, job opportunities and many 'how do I...' type support for our caregivers across the system. Previous HR call center experience preferred. You will enjoy the team and our great benefits!

Position Summary:The HR Customer Service Center Analyst provides information, solutions and resolution in response to inquiries about Human Resources-related issues and transactions into the HR Customer Service Center. In addition, an analyst maintains the HRMS databases for personnel actions and benefits changes and serves as a resource in matters regarding employee personnel actions, benefit plan administration and claims processing.

Essential Functions:

The HR Customer Service Center Analyst responsibilities include, but are not limited to, the following:

* Responds to customer inquiries including coordination of responses with other human resources personnel and facilities across the system

* Informs and educates customers about services available and self-service options

* Analyzes, researches and responds to employee questions regarding benefit programs

* Interprets and applies HR policies when answering customer questions and processing transactions

* Manages all employment inquiries by assisting customers, and directing and triaging customer concerns according to the employment process

* Responsible for the application of solution management within the call center HR Help Desk software for all calls and customer interface.

* Responsible for on-going imaging and auditing of employee records

* Reviews, analyzes and enters paperwork in the Human Resources Management Systems (HRMS), based on compliance with established policies and procedures

* Executes, audits and reconciles all reports for billing/premium payment processing

* Produces enrollment forms and benefits statements as it relates to new hires, terminations and status changes

* Maintains data entry of the Department Table and Hierarchy Tree in the PeopleSoft database and runs bi-weekly audits

* Provides analysis of problems concerning paid personal leave and/or extended illness accrual bank

Accountability:

Reports to the HR Service Center Lead or Manager

Required Physical Demands (Subject to Reasonable Accommodation):

Keyboarding/Dexterity: Frequently; activity exists from 1/3 to 2/3 of the time
Standing/Walking: Occasionally; activity exists up to 1/3 of the time
Strength (Lift/Carry/Push/Pull): Sedentary (exerting up to 10 pounds of force occasionally)
Talking (Must be able to effectively communicate verbally): Yes
Seeing: Yes
Hearing: Yes
Color Acuity (Must be able to distinguish and identify colors): No

This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information.

Environmental Conditions:

Minimal

Job Code: 1956

INTEGRIS is an Equal Opportunity/Affirmative Action Employer. All applicants will receive consideration regardless of membership in any protected status as defined by applicable state or federal law, including protected veteran or disability status.

Qualifications:

* Associates degree in Business or Human Resources OR 2 years of human resource or call center experience

* 1 year of experience working in a Human Resources department, HR Call Center, Payroll, HR Information Systems, Benefits or Recruiting role preferred

* Previous work experience in customer service and/or healthcare preferred

* Knowledge of Microsoft Office

* Must be able to effectively communicate in English (verbal/written)

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