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Customer Service Representative - Document Retrieval

Company: Crawford & Company
Location: Oklahoma City
Posted on: May 19, 2019

Job Description:

Excellence In Everything We TouchPosition Summary Customer Service Representatives, CSRs, fulfill the role of communicating with our Contacts, Customers and Clients alike. Be it via phone call, email or text message, CSRs ensure that callers receive the fastest Customer Service of the utmost quality. They are trained and experienced in most aspects of the company related to Customer/Client inquiries. ResponsibilitiesField general phone and email questions from Lookers in the field pertaining to order requirements, scheduling, data submissions, etc.Process potential sensitive documents and photos for different types of LooksSpeak with jurisdictions to obtain document information neededSend well-constructed and thorough written emails to onsite Lookers and clientsVerify orders as they are placed and ensure accurate information to be shared with our Looker Community and ClientsProvide detailed, customized instructions to our Lookers on behalf of the Client to ensure the best chance for a quality productPrioritize assignments and responsibility in accordance with your daily tasks and maintain a consistent pace of task completionMake, receive and transfer calls as needed via Talkdesk (our Telephone Communications Platform) in a professional and friendly mannerAssist with Looker Fulfillment and other duties as needed Requirements High School DiplomaSpecialized knowledge of email communications and document handlingAbility to multitaskType 50+ WPMMust be friendly, patient, dedicated, determined and professionalBe willing to learn new programs and engage in different platformsStrong attention to detail regarding Looker instructions and the quality of information receivedBe able to maintain confidentiality with jurisdiction documents6 months to 1 year of customer service work experience in a call-volume environment or document retreival preferredMust be willing to work 11 am to 8 pm and a weekend day - Saturday or SundayCommunication: Greet callers in a friendly manner and be prepared to answer any questions they may have and know who/where to transfer the call to if uneducated in the subjectCustomer Focus: Work on behalf of the client as if the ordered product was your own. Provide excellent service to the client as you would for yourself.Editing: Review and edit any mistakes within the instructions provided by the client to be grammatically correct and ensure clarity in the instructions for our LookersProblem Solving: Work to resolve conflicts or answer client questions/concerns upfront to alleviate escalations/complaintsInnovate: Provide ideas and feedback as needed to advance processes and enhance the internal customer service job function About Us Eyes on anything. Anytime. Anywhere. Through a vast network of over 30,000 independent contractors, known as Lookers, WeGoLooks on-demand services (called Looks) help businesses and individuals gather and validate information like no other traditional field services company can. From simple inspections to enterprise solutions, WeGoLooks products build confidence in consumers and empower businesses to improve efficiencies while lowering costs.As part of the One Crawford family, WeGoLook brings together the best and brightest people in the industry to deliver smart, thoughtful solutions to our clients, and we are guided by our collective mission to restore and enhance lives, businesses and communities, as well as, our value system: RESTORE.At Crawford, we:Respect our culture of integrity and ethical behavior, while embracing the unique talents of the individual and encouraging an ownership mentality among everyone.Are Empowered to advance the company mission and take ownership of our individual career progression.Promote Sustainability through a corporate culture in which employees are good stewards of their communities.Emphasize Training and an environment where employees continually seek and share knowledge and are engaged and satisfied with their work.Are One Crawford, embracing a global mindset thats inclusive, agile, mission-focused, and customer-focused.Give Recognition, participating in an environment where people are rewarded for jobs well done.Embody an Entrepreneurial Spirit, sharing a passion to succeed, innovate, and outpace our competitors.We believe in leading by example at work and in our communities. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in mission, vision and values. Learn more at www.crawfordandcompany.com.In addition to a competitive salary, Crawford offers you:Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countriesOn-going training opportunities through every stage of your careerStrong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.

Keywords: Crawford & Company, Oklahoma City , Customer Service Representative - Document Retrieval, Hospitality & Tourism , Oklahoma City, Oklahoma

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