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Area Teller Supervisor

Company: IBC
Location: Oklahoma City
Posted on: April 17, 2019

Job Description:

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects it's dedication to the growth and success of it's employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.Time Type:Full timeDepartment:420 Branch AdministrationJob Summary:The Area Teller Supervisor position is responsible for the development of professional and knowledgeable teller employees at multiple locations. This position will be consistently coaching and supporting their branch employees. Through onsite involvement, this positon will effectively lead in creating an environment of complete customer satisfaction.Job Description:ESSENTIAL JOB FUNCTIONSThe statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.* Assist in managing Teller Recognition Program* Ensure staff is meeting the service expectation and customer needs* Evaluate Staff after probationary period and annually* Assist with conducting research on teller related issues* Provide or coordinate any additional training for new or experienced tellers* Monitor cash limits for respective branches* Monitor work teller reconciliation and report outages* Conduct quarterlyTeller/Vault audits* Prepare/review weekly work schedule for respective branches* Supports branches during and after working hours.* Prepare/deliver counseling and terminate employees* Prepare and conduct teller development coaching* Assist Head Teller with review of various daily reports* Process teller system role set ups* Flexibility to report to work and assist other branches* Ensure adherence to bank policies and procedures* Attend meetings* Perform other duties as assignedSKILLS* Bilingual (English/Spanish) preferred* 10 Key* Cash handling (6 months)* Service Orientation (6 months)* Activelistening* Mathematics* Instructing* Complex Problem Solving* Organized* Speaking* Developing employees* Management of personnel resources* Social perceptivenessEDUCATIONHigh school graduate or GED equivalent

Keywords: IBC, Oklahoma City , Area Teller Supervisor, Hospitality & Tourism , Oklahoma City, Oklahoma

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