CUSTOMER SERVICE REP II - SSC

Company: Mohawk Industries, Inc.
Location: Oklahoma City
Posted on: March 19, 2023

Job Description:

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.



Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.




Dal-Tile is currently seeking an exceptional -Customer Service Representative -to join our TEAM! As the -Customer Service Representative, -we need someone ready to provide various support, such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions.



Primary Objective

Ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Process sales orders and resolve customer product or service issues.



Primary Function and Scope:

• 
  
• 
  Provides customer account mana, including, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check, and transportation management in a call center environment.
  
  
• 
  Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution).
  
  
• 
  Responsible for keying in orders, processing faxes, and preparation of reports.
  
  
• 
  Interfaces with various groups, including internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
  
  
• 
  Responds to customer needs.
  
  
• 
  Participates in special projects and performs additional duties as required.
  
  
  
  
  
  Experience and Knowledge Required:
  
  
  • 
    
  • 
    High School Diploma or GED equivalency is required.
    
    
  • 
    Two (2) or more years of call center or customer service experience.
    
    
  • 
    Focus on customer account management preferred.
    
    
  • 
    Prior textile industry knowledge is preferred.
    
    
    
    
    
    We offer competitive salaries, a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.
    
    
    
    Dal-Tile proudly supports our U.S. military, veterans, and their families - Thank You for Your Service!
    
    Active military, transitioning service members, and veterans are strongly encouraged to apply.
    
    Mohawk Industries, Inc. is an Equal Opportunity Employer, including a disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.
    
    
    We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. - Examples include: - Company Match on 401k, -Employee Purchase Discount, and Tuition Reimbursement.
    
    
    
    Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
    Active military, transitioning service members and veterans are strongly encouraged to apply.
    
    
    
    Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.

Keywords: Mohawk Industries, Inc., Oklahoma City , CUSTOMER SERVICE REP II - SSC, Hospitality & Tourism , Oklahoma City, Oklahoma