Be aware of time; keep tabs on how long items have been in the
window; find out why something has not been delivered quickly (i.e.
lost check or check not thrown by cook); make sure guests are not
kept waiting or are given a reason why
Have full knowledge of all items and how the food should appear on
the plate (including correct garnish and plating)
Stock and rotate all needed supplies in the service areas and
Comply with all Federal, State, and Local regulations as well as
the IHOP Safety Manual and SOP health, sanitation, and safety
Perform all cleaning duties
Comply with uniform and appearance standards per SOP guidelines
Perform other assignments or tasks as assigned by the General
Manager, Assistant Manager or acting Shift Manager.
Sort and rinse dirty dishes, glass, tableware, and other cooking
utensils and place them in racks to send through the dish
Sort and stack clean dishes. Carries clean dishes to cooks line and
other proper storage areas
Clean and roll/unroll mats
Fill/empty soak tubs with cleaning/sanitizing solutions
Wipe up any spills to ensure floors remain dry
Clean tables and/or counters after guests have finished dining
Maintain personal health and sanitation standards (wash hands after
using the restroom, etc.)
Sweep/mop floors and remove trash as needed.
Ability to answer the phone in a professional manner as trained
Superior attendance and punctuality
Always wear a safety belt when lifting over 20 lbs.
Always wear slip-resistant shoes
Provide information to supervisors/managers
Create and support an environment of Teamwork by helping a fellow
employee or guest, without a second thought