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Executive Housekeeper

Company: Wyndham Grand Oklahoma City Downtown
Location: Oklahoma City
Posted on: January 13, 2022

Job Description:

Primary Purpose:

The primary purpose of the Executive Housekeeper is to provide guests with an excellent room experience, ensuring that all operational standards and procedures for the Housekeeping and Laundry Department (including brand and Atrium requirements) are being followed by all Associates.

Work Performed:

The Executive Housekeeper will be tasked with the following duties, responsibilities, and assignments:


- Ensur e financial goals of the department and the hotel are being met by managing labor costs, controlling expenses for supplies and equipment, and determining revenue-driving and cost-saving initiatives;
- Creat e a best-in-class guest experience by engaging with guests, providing friendly service, meeting operational standards, resolving guest concerns, and ensuring that all Associates in Housekeeping and Laundry are doing likewise;
- T raining and educating Associates regarding brand standards and Cleanliness Assured;
- Manag e the department by ensuring Associates understand employment practices, recommending employment decisions and corrective action , supporting performance management, and implementing discipline;
- Provide services to guests in an efficient and timely manner by coordinating with other departments and peers;
- Recommend changes that could improve service and increase operational efficiency ;
- Perform and/ or assist with cleaning duties as necessary ;
- Maintain records and daily reports of operations ;
- Maintain an accurate record of lost and found items;
- P ractic e hotel emergency procedures to include fire, life, and safety ;
- Monitor property condition, cleanliness, and quality of product and service throughout hotel ;
- Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions ;
- Support other departments as needed based on business demands ; and
- Any and all other work as required to complete the primary purpose of the position.

Keywords: Wyndham Grand Oklahoma City Downtown, Oklahoma City , Executive Housekeeper, Hospitality & Tourism , Oklahoma City, Oklahoma

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