ISN Corp: Customer Service Manager

Company: ISN Corp
Location: Oklahoma City
Posted on: November 19, 2021

Job Description:

Company DescriptionHeadquartered in Bethesda, Maryland, ISN Corporation is a nationwide provider of specialized professional services to Federal government agencies. ISNs portfolio includes work with over 100 Federal agencies.ISN Corporation has been awarded a place in the Washington Business Journals list of the 50 Fastest Growing Government Contractors. ISN is was also on the Business Inc. Magazines 5000 List of Fastest Growing Private Companies for two years.Job DescriptionISN is seeking a Customer Service Manager to support the Sec-Held HUD contract.In this role, you will manage the customer service team of up to 20 representatives and provide information and solutions in response to inquiries pertaining to products, services, and/or customer complaints. Ensure highest quality of customer service is achieved by all team members. Duties may include, but are not limited to, accessing databases to retrieve reports and/or record information such as escalated customer complaints, run audits of billing or payments processing, keeping records of customer service worker performance, and assessing/evaluating work scope and department needs, proposing recommendations as needed.Protects the privacy of sensitive information by ensuring only authorized parties are provided access to confidential loan information. Responds to, processes, and documents requests via phone, email, and data systems related to mortgage servicing and requires understanding and knowledge of loan documentation. Keeps track of issues and follows up as neededWorks independently to manage customer service team in a fast-paced environment to meet goals and deadlines Builds strong relationships with team members for the creation of a positive, collaborative working environment and the preservation of high morale.Exercises good judgment with the application of ISN and client policies/procedures/requirements as they relate to Customer Service-related tasks and other inquiries. Evaluates and tracks work product/performance and ensures deadlines are met..Performs other tasks as assigned. QualificationsMust be able to obtain a Public TrustMust be able to pass a government background checkBachelors degree in Business, Finance or related field2-3 years of supervisory work experienceCandidate should have mortgage experience with a minimum 6+months related experienceAbility to use basic computer programs, including Microsoft Word, Excel, and OutlookAbility to manage a high-profile and highly-regulated process within defined timeframesAbility to work with minimal supervision and very high attendance track recordMust be detailed, organized, self-motivated, and a disciplined problem-solver Added advantage if knowledge of Customer Service Ticketing processMust be fully vaccinated or provide supporting documentation for medical exemptionAdditional InformationISN Corporation is an Equal Opportunity EmployerISN Corporation is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, disability status, marital status, genetic information, or any other characteristic protected by law.ISN Corporation is a Drug-Free Workplace. Candidates are required to pass a pre-employment background investigation before beginning employment.

Keywords: ISN Corp, Oklahoma City , ISN Corp: Customer Service Manager, Hospitality & Tourism , Oklahoma City, Oklahoma