Customer Service Representative
Company: LogistiCare
Location: Oklahoma City
Posted on: April 8, 2021
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Job Description:
Are you passionate about making a difference in people's lives?
Do you enjoy working in a service-oriented industry? If so, this
opportunity may be the right fit for you! ModivCare is looking for
optimistic and outgoing individuals to join the team as Customer
Service Representatives (CSRs). In this role, you will play a key
part in making a positive impact on members' lives by acting as a
first point of contact for questions about our products and service
offerings. As a CSR, you will work diligently to resolve member
concerns while ensuring requests are processed in an accurate and
timely manner. CSRs are given a structured protocol and scripts to
document conversations in order to ensure consistency of
scheduling, modifying, and canceling customer reservations. In this
role, you will have the opportunity to speak with members on a
daily basis and answer their transportation questions, all while
helping support them in their journey towards positive health
outcomes. If you are highly detail-oriented and thrive in a social
atmosphere, we encourage you to apply. Take a step towards
furthering your career by joining the ModivCare team! ESSENTIAL JOB
FUNCTIONS * Receives and documents customer concerns while ensuring
all relevant information is correct * Adheres to and ensures all
company policies and procedures * Maintains an acceptable
attendance and tardiness record * Ensures accurate trip data input
* Demonstrates personal commitment to producing high quality work *
Refers unresolved customer grievances to designated department for
further investigation and resolution POSITION QUALIFICATIONS
Education * High School Graduate or General Education Degree (GED)
Skills & Experience * 6+ months contact center experience OR
customer service experience with heavy phone volume and data entry
preferred * Ability to read, write, and understand English fluently
* Ability to accurately type 35wpm or more * Ability to answer a
high volume of calls up to 100+ calls per day We value our team
members and realize the importance of benefits for you and your
family. ModivCare offers a comprehensive benefits package to
include the following: * Medical, Dental, and Vision insurance *
Employer Paid Basic Life Insurance and AD&D * Voluntary Life
Insurance (Employee/Spouse/Child) * Health Care and Dependent Care
Flexible Spending Accounts * Pre-Tax and Post -Tax Commuter and
Parking Benefits * 401(k) Retirement Savings Plan with Company
Match * Paid Time Off * Paid Parental Leave * Short-Term and
Long-Term Disability * Tuition Reimbursement * Employee Discounts
(retail, hotel, food, restaurants, car rental and much more!!)
ModivCare is an equal opportunity and affirmative action employer.
We strive to promote and sustain a culture of diversity, inclusion
and belonging every day. We do not discriminate in recruiting,
hiring or promotion based on race, ethnicity, sex/gender, sexual
orientation, gender identity or expression, age, disability or
protected veteran status or on any other basis or characteristic
prohibited by applicable federal, state, or local law. We proudly
support and encourage people with military experience (active,
veterans, reservists and National Guard) as well as military
spouses to apply for open job opportunities. Equal Opportunity
Employer Minorities/Women/Protected Veterans/Disabled
Keywords: LogistiCare, Oklahoma City , Customer Service Representative, Hospitality & Tourism , Oklahoma City, Oklahoma
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