OklahomaCityRecruiter Since 2001
the smart solution for Oklahoma City jobs

Customer Service Associate

Company: NTT DATA
Location: Oklahoma City
Posted on: January 17, 2020

Job Description:

In these roles, you will be responsible for:


  • Taking 50-70 inbound calls per day from members and potential members regarding enrollment in affordable care act insurance.
  • Verifying proper completion of enrollment and change documentation.
  • Ensuring accurate and timely completion of transactions to meet or exceed client SLAs
  • Identifying and resolving both regular and non-routine problems or escalate to more proficient team members
  • Adhering to attendance, professional conduct and member confidentiality policies and guidelines
  • Maintaining 100% attendance during four-week New Hire Training from 8am-5pm.
  • Accepting and implementing coaching and feedback to achieve individual and team performance goals

    Requirements for this role include

    High School Diploma or equivalent

    • Ability to work regularly scheduled day shifts Monday - Saturday 7:00am to 7:00pm CST.


      • 6+ months of experience in a customer service role where you had to correspond in writing or over the phone with internal and external customers
      • 6+ months of experience in a customer service role where you had to apply business rules to varying fact situations and make appropriate decisions


        • 6+ months of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, leverage internet search engines, and other web based applications.


          • 6+ months of experience with the Microsoft Office suite that required daily usage of Outlook, Excel and Word.


            • Ability to type 40 WPM


              • Must be willing to pass drug screen and background check

                INDBPO

                This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

                About NTT DATA Services

                NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

                NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.

                NTT DATA, Inc. (the "Company") is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

Keywords: NTT DATA, Oklahoma City , Customer Service Associate, Hospitality & Tourism , Oklahoma City, Oklahoma

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Associate Team Leader
Description: What you'll do...Are you driven by helping people H R Block is looking to hire Associate Team Leaders who will be passionate about our purpose: To provide help and inspire confidence in our clients and (more...)
Company: H&R BLOCK
Location: Edmond
Posted on: 01/19/2020

Block Advisors - Associate Team Leader
Description: What you'll do...Are you driven by helping people, being part of a team, and exceeding client expectations Block Advisors is looking to hire Associate Team Leaders who will be passionate about the H (more...)
Company: H&R BLOCK
Location: Edmond
Posted on: 01/19/2020

DoorDash Delivery Driver / Courier
Description: No passengers. No bosses. Just you, your tunes, and the road. Sign up now and start making money br br Choose your wheels and deliver food and other items from local merchants to hungry customers. (more...)
Company: DoorDash
Location: Stillwater
Posted on: 01/19/2020


68W Health Care Specialist
Description: Be the first line of defense against injury and illness of civilians after natural disasters, and the Soldiers who serve and protect our Nation every day. As a Health Care Specialist in the Army National (more...)
Company: Army National Guard
Location: Edmond
Posted on: 01/19/2020

Housekeeper - Courtyard Oklahoma City Northwest - (19174095)
Description: Here's To Your Journey with Courtyard With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. (more...)
Company: Marriott International, Inc.
Location: Norman
Posted on: 01/19/2020

Customer Service telecommute
Description: National Health Benefits company looking for bright, intelligent people for positions as a Health Programs Specialist. Must have Internet access, and be able to dedicate at least 10-15 hours a week. (more...)
Company: TC Enterprises
Location: Oklahoma City
Posted on: 01/19/2020

Service Desk Supervisor / Team Lead (VA, Oklahoma City)
Description: Description br br Tuknik Government Services is hiring an experienced Service Desk Supervisor / Team Lead to work at our customer s site in Oklahoma City, OK. This is a direct, full time position (more...)
Company: Tuknik Government Services
Location: Oklahoma City
Posted on: 01/19/2020

Childcare Teacher
Description: Description: br KinderCare Education is the nation's leader in early childhood education. We nourish curiosity through purposeful experiences to create a future full of lifelong learners. From our National (more...)
Company: KinderCare Education
Location: Norman
Posted on: 01/19/2020

Receptionist
Description: What you'll do...Do people think of you as friendly Are you able to work in a fast-paced environment .H R Block is seeking customer-centric seasonal Receptionists who can work in multiple locations with (more...)
Company: H&R BLOCK
Location: Oklahoma City
Posted on: 01/19/2020

Senior IT Project Manager
Description: Whole Foods Market has embarked on a transformational Supply Chain initiative that will deliver market leading capabilities to our retail organization. The Senior IT Project Manager will lead the delivery (more...)
Company: Whole Foods Market
Location: Oklahoma City
Posted on: 01/19/2020

Log In or Create An Account

Get the latest Oklahoma jobs by following @recnetOK on Twitter!

Oklahoma City RSS job feeds