Case Manager
Company: City Rescue Mission
Location: Oklahoma City
Posted on: April 1, 2026
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Job Description:
Description Who We Are At City Rescue Mission, we believe
everyone deserves hope, healing, and a home. As a housing-focused
shelter, we provide compassionate care, innovative programs, and
practical tools to help individuals and families experiencing
homelessness achieve long-term stability and independence. We’re
driven by a deep belief in the value of every person we serve and a
commitment to creating brighter futures through community
partnerships and life-changing programs. Summary The case manager
is responsible for the overall management and direction of assigned
clients. Ensure that services provided are consistent with the
value and mission of City Rescue Mission Inc. The primary functions
of this position include but are not limited to: Implementation of
quality services through the individualized service process for the
clients served by this department. Areas of expertise may include
implementation and ensuring quality of services for our clients,
service gaps analysis, building and maintaining relationships with
clients, service agency partners, advocacy, and overall
coordination of client services. This position will interact with
members of other departments as part of the interdisciplinary team
approach to problem-solving and meeting the needs of the clients.
Essential Duties and Responsibilities: Understanding of services
and accommodation for people with disabilities. Ensure that quality
individualized services are provided to assigned clients in
accordance with City Rescue Mission program policy and procedure.
Use strategic planning to coordinate services, which produce the
desired outcomes for clients that provide solutions to their
homelessness including access to appropriate supportive services.
Oversee, develop, and implement agency required Individual Action
Plan process and overall service coordination for assigned clients
within the department. Work effectively with staff members from
other departments and service agency partners in a positive and
productive manner. Ensure each client’s individual action plan
(IAP) is comprehensive, effective and includes supporting
documentation. Ensure that data entry into the Agency’s database is
complete and accurate for assigned clients. Report problems and/or
concerns to supervisor. Oversee and maintain the highest quality of
services for persons served in City Rescue Mission and through
community-based services provided by the agency. Observe children,
elderly, and other vulnerable populations to screen for abuse
and/or neglect and other special needs and provide appropriate
referrals and case monitoring. Report incidents of suspected abuse
for appropriate action. Follow agency policy and procedures. Travel
to various locations as necessary for job-related duties, including
but not limited to meeting with clients, attending meetings, and
accessing resources. Perform other duties as assigned by the
supervisor and/or President/CEO. Qualifications Qualifications:
Bachelor's degree (B.A.) in social work or related field (or)
experience in case management and program development with people
who are experiencing homeless or in a related human service field
Experience with social service agencies and functions Experience
with federal, state, and local grants Effective verbal and written
communication skills Effective time management and communication
skills Knowledge and understanding in dealing with diverse
populations including people with disabilities Willingness to
manage and maintain a client caseload Proficient use of computers,
basic office software and any other data management system used to
track service delivery Strong ability to effectively resolve and
cope with immediate conflict and/or crisis situations Ability to
develop relationships with a wide variety of services stakeholders
such as schools, health, and welfare agencies Knowledge of
community resources available in various neighborhoods Valid
Oklahoma Driver’s license and good driving record as evidence by a
Motor Vehicle Check Understand philosophy and guiding principle of
City Rescue Mission
Keywords: City Rescue Mission, Oklahoma City , Case Manager, Healthcare , Oklahoma City, Oklahoma
