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Order to Delivery Manager

Company: Inceed
Location: Oklahoma City
Posted on: November 10, 2019

Job Description:

INCEED is working on behlaf of a reputable, growing chemical manufacturing company in Oklahoma City that is looking to bring on an Order to Delivery Manager. In this role you will be responsible for managing order fulfillment cycle from customer relationship and order entry through product shipment and successful delivery to customers accross the globe. This role will manage eleven customer service representatives and eleven distribution representatives in numerous locations. Responsibilities: Develop department budget. Direct all activities around pricing, accruals, and rebates to ensure accurate and timely accrual and rebate processing to ensure accurate financial reporting. Provide for regular training, coaching, and career discussions. Ensure Customer Service activities comply with all financial control requirements (including SOX, GAAP, IFRS, etc.). Provide oversight and direction to internal/external audit coordination. Lead the regional OTD team in achieving no SOX material weakness or deficiencies with resolutions in place to achieve success. Ensure Customer Service transactions comply with all applicable domestic and foreign regulatory bodies. Participate in the development, management, and analysis of operating budgets. Ensure the month-end transactional close process is executed in a timely and accurate manner to enable the financial close process to proceed. Direct all activities around customer master data to ensure accurate customer data reporting and financial accounting. Direct all activities around pricing, accruals, and rebates to ensure accurate and timely accrual and rebate processing to ensure accurate financial reporting. Monitor the Customer Service key performance indicators measuring service levels and costs. Measure performance against these KPIs and develop action plans to exceed targets. Direct CSR activities and customer communications related to price increases, order lead times, monthly/quarterly/annual financial close, and production allocation and availability issues. Develop and implement standard customer inventory management functions, including consignment inventory procedures and vendor managed inventory procedures. Maintain close relationships and coordinate activities with stakeholders. Direct all activities related to Customer Service to operate safely. Qualifications: 7 years experience in manufacturing/customer service/order to delivery functions. Bachelors degree is REQUIRED. SAP Experience is a plus. Comfortable/ flexible with change. Excellent communicator and efficient team leadership skills.

Keywords: Inceed, Oklahoma City , Order to Delivery Manager, Executive , Oklahoma City, Oklahoma

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