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SSVF Case Manager Supervisor

Company: Goodwill Industries of Central Oklahoma
Location: Oklahoma City
Posted on: April 18, 2019

Job Description:

We invite you to take the first step in making a difference by applying to a position with Goodwill.JOB SUMMARY To support SSVF (Supportive Services for Veteran Families) Case Managers in serving participants to maintain housing or obtain housing rapidly with timely and appropriate follow-up support and assisting with linkages to community-based services.NOTE: This is a grant-funded position with continuance of position based on length of grant opportunity.Direct Reports: SSVF Case Managers, SSVF Employment Consultant and SSVF Case Manager AideESSENTIAL JOB FUNCTIONS:* Punctual and dependable attendance.* Assist program participants to maintain housing or rapidly re-house those who are currently homeless.* Have working knowledge of veteran and public benefits and help participants receive benefits for which they are eligible.* Train SSVF Case Managers to comply with grant and agency requirements and adhere to best practice standards.* Adhere to the policies and procedures outlined in the SSVF Program Guide and GICO SSVF Policies and Procedures Manual.* Submit required reports to SSVF Program Manager.* Cultivate and maintain relationships with referral agencies and community partners, and expand and improve coordinated case management in underserved areas.* Lead and participate in case staffing with SSVF case managers and community partner agency staff.* Ensure necessary verifications required by HUD and the VA are obtained, as well as keep accurate and updated client files. Regular auditing of Goodwill and subcontractor client files to ensure appropriate documentation is obtained, recorded and maintained.* Input and update information for SSVF program in HMIS and other relevant data systems.* Advocate for participants with landlords, employers and community resources.* Collaborate effectively with all SSVF staff and partners for the delivery of services, including Screeners; Case Managers; employment and assistance resources; Veterans Administration and VA Hospital(s); Legal Advocates; Urban Home Locator and others as deemed necessary.* Promote, explain and provide services for participants including: basic assessment, information and referral for housing and needed services, advocacy, and follow-up assistance as needed once housing is maintained or secured.* Ensure program participant satisfaction through personal contact and exit surveys and confidentiality and eligibility in records and data systems.* Review and be familiar with Goodwill of Central Oklahoma safety policies, programs and procedures and adhere to all safety rules, regulations and safety codes. Attend safety training and meetings and report any unsafe work conditions, accidents or injuries immediately.ADDITIONAL RESPONSIBILITIES:* Perform other duties and projects as required by management.QUALIFICATIONS:* Experience working with diverse populations including disabled individuals or those with significant barriers to employment and housing.* Prior supervisory experience, preferred.* Must be 21 years old.* Must pass MVR check and maintain a good driving record.* Must pass OSBI/DOC background check.* Ability to speak, read and write the English language.* Reliable transportation and communication, required.CORE COMPETENCIES:To perform the job successfully, an individual should demonstrate the following:* Live the Values* Results Driven* Customer Focus* Communication* Job Skills Knowledge* Builds/Leads TeamsKNOWLEDGE, SKILLS, AND ABILITIES:* High level of attention to detail.* Excellent verbal and written communication skills.* Strong organizational skills and the ability to work on several projects at once.* Strong sense of internal and external customer service.* Strong time management skills and demonstrate adherence to timelines and schedules.* Good interpersonal skills: able to work well with a wide range of people.* Good problem-solving skills.* Maintain professional poise under pressure.* Develop problem solving solutions through creativity and professionalism.* Proficiency in Microsoft Office products such as Word, Excel, PowerPoint and Outlook.* This work is sedentary and requires the following physical activities: Sitting for long periods of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity.* The ability to lift 35 pounds, or more with assistance.* Some work sites require long periods of walking and standing.* Employee is required to operate a computer.WORK ENVIRONMENT:* Works in a climate controlled, office environment most of the time.* Low noise level.* Works 40 hours per week or more when required with a variable schedule.* Requires some local travel providing own transportation.NOTE: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.

Keywords: Goodwill Industries of Central Oklahoma, Oklahoma City , SSVF Case Manager Supervisor, Executive , Oklahoma City, Oklahoma

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