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Account Manager - OK, AR, MS, LA

Company: Government Employees Health Association, Inc. - GE
Location: Oklahoma City
Posted on: January 25, 2023

Job Description:

GEHA (Government Employees Health Association, Inc., pronounced G.E.H.A.) is a nonprofit member association that provides medical and dental benefits to more than two million federal employees and retirees, military retirees and their families. We celebrate diversity and are committed to creating an inclusive environment for all employees. GEHA has one mission: To empower federal workers to be healthy and well.Offering one of the largest medical and dental benefit provider networks available to federal employees in the United States, GEHA empowers health and wellness by meeting its members where they are, when they need care. We serve our members with products they value and a personalized customer experience, sustained by a nimble and efficient organization.The Account Manager is responsible for retaining and growing our member population in an assigned territory, serving as liaison between GEHA and assigned agencies, and as the primary point of contact for federal employees at those agencies. This encompasses developing strong, long-term client relationships with agency influencers and decision-makers. Maintains a high level of knowledge of GEHA Plans and effectively presents the GEHA brand and plan offering in the marketplace through in-person and virtual presentations and consultations. Facilitates the resolution of claims and service issues. With a focus on sales and retention, achievement of annual goals set forth by management is critical.SKILLSKey Duties:

  • Identifies opportunities and successfully sells marketing events, such as New Employee Orientations, Medicare and Wellness events, to gain access to prospective members, with the goal of increasing membership. Conducts compelling presentations, coordinates shipments of supplies, and engages prospective members in persuasive conversations about GEHA plans at these in-person and virtual events.
  • Uses sales skills during in-person and virtual meetings with federal personnel representatives (ABOs) to obtain their help in getting access to the federal employee base through valuable events that educate and inform. Offers in-person or virtual ABO seminars in their territory to update ABOs on at least an annual basis.
  • Embraces, promotes, and implements new Sales, Marketing, and Service initiatives.
  • Ensures future revenue by nurturing existing member relationships, engaging them at Wellness events, Service Days or other events designed to retain and grow membership. Assists with customer questions, concerns or requests, relays needs to the appropriate individual or department within the company, and follows up with the customer.
  • Develops Account Plans with sales strategies and executes the plans. Updates account/agency records accurately and regularly including contact information, contact roles and hierarchy, status of opportunities, and detailed visit history. Captures all this accurately in the Customer Relationship Management (CRM) program. Creates an effective visit/contact schedule using CRM records to ensure contact with each agency on an appropriate regularity. Keeps CRM Calendar current. Reports on all activities using CRM.
  • Meets an established production quota, which can include but is not limited to: number of events, emails/calls to contacts, account plans, leads, ABO meetings, classes, and increase in members.
  • Organizes and coordinates attendance at in-person and virtual Open Season enrollment events, Agency Benefit Officers (ABO) Seminars, conventions, conferences, National Active and Retired Federal Employees (NARFE) meetings. Creates high-value events such as health and wellness fairs and retirement briefings, in-person and virtual, to promote plan benefits and services.
  • Upholds GEHA Core Values.Requirements: Education & Experience
    • Requires a Bachelor's degree or higher in Marketing, Communications, English, Business Administration, Business Management, additional years of qualifying work experience may be considered in lieu of formal education
    • Requires three years of work experience in health insurance (claims, communications, customer service, sales, public relations or marketing) and/or sales and marketing
    • Must be reliable and adaptive to change and meet deadlines
    • Requires strong attention to detail and effective time management skills
    • Exercises sound decision-making abilities
    • Must be able to work independently, as well as to collaborate with members of a team
    • Requires knowledge of MS Word, Excel, PowerPoint, MS Teams, or similar virtual meeting platforms
    • Requires the ability to research and analyze plan documents
    • Requires superior verbal and written communication skills, and demonstrated presentation skills
    • Continues to refine sales skills through training and practice
    • Accepts coaching willingly and has a drive to continually improve their performancePreferred: Reside in OklahomaWork-at-home requirements
      • Must have the ability to provide a non-cellular High Speed Internet Service such as Fiber, DSL, or cable Modems for a home office.
      • A minimum standard speed for optimal performance of 30x5 (30mpbs download x 5mpbs upload) is required.
      • Latency (ping) response time lower than 80 ms
      • Hotspots, satellite and wireless internet service is NOT allowed for this role.
      • A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA informationHow we value you
        • Competitive pay/salary ranges
        • Incentive plan
        • Health/Vision/Dental benefits effective day one
        • 401(k) retirement plan: company match - dollar for dollar up to 4% employee contribution (pretax or Roth options) plus a 6% annual company contribution
        • Robust employee well-being program
        • Paid Time Off
        • Personal Community Enrichment Time
        • Company-provided Basic Life and AD&D
        • Company-provided Short-Term & Long-Term Disability
        • Tuition Assistance ProgramPlease note that the salary information is a general guideline only. GEHA considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.The annual base salary range for this position is $58,310 - $81,690 USD.GEHA is an Equal Opportunity Employer, which means we will not discriminate against any individual based on sex, race, color, national origin, disability, religion, age, military status, genetic information, veteran status, pregnancy, marital status, gender identity, and sexual orientation, as well as all other characteristics and qualities protected by federal, state, or local law. GEHA will not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their compensation or the compensation of another employee or applicant. We are committed to creating an inclusive environment for all employees. Our diversity drives innovation deepens connections and strengthens our organization.GEHA is headquartered in Lee's Summit, Missouri, in the Kansas City area. We recognize the importance of balance and flexibility and offer hybrid and work-from-home options for many of our roles.An Executive Order was released stating that federal contractors must require COVID-19 vaccinations for all US employees. As a company that works on federal contracts, we have a legal requirement to comply with the executive order, if it is enforced.

Keywords: Government Employees Health Association, Inc. - GE, Oklahoma City , Account Manager - OK, AR, MS, LA, Executive , Oklahoma City, Oklahoma

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