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Lead, Talent Services Contractor and Vendor Management Specialist

Company: Deloitte
Location: Oklahoma City
Posted on: November 26, 2022

Job Description:

Work you'll do

This role will execute activities associated with our Talent Services, Contractor and Vendor Management Programs.

The Talent Vendor Management (TVM) program centralizes the management of external Talent vendors to avoid risk, reduce spend, improve efficiency and enhance the quality of vendor relationships and their respective products and/or services. The Lead Specialist will supervise, prioritize, and guide the specialists by helping them manage day-to-day vendor relationships and requests. . The TVM Lead Specialist will address Talent and supplier inquiries, ensure fulfillment of requests, reporting, and assist with the development and deployment of process efficiencies. The Lead Specialist will also work directly with colleagues in Procurement, OGC, Risk, NOI, Technology, Talent and Finance.

The Contingent Workforce Management program, residing in Talent Acquisition centralizes the management of external contractors and vendors to avoid risk, reduce spend, improve efficiency, and enhance the quality of contingent workforce vendor relationships and their respective services. This role will work alongside the TVM Manager to coordinate the shared services support that's provided to Talent Acquisition, helping serve as a US point person to collaborate across geographies to deliver services.

Illustrative Talent Vendor Management Lead Specialist Duties and Responsibilities:

Work with Talent Vendor Management specialists to manage incoming vendor requests and inquiries from Talent stakeholders and external vendors
Work with TVM Manager to collaborate with Talent channels and Business Advisors to define Talent specific vendor strategies
Facilitate the negotiation, execution of compliance activities and securing agreements for services estimated to be under $300k and partner with Core Procurement to negotiate and secure agreements for services estimated to be over $300k
Work with internal infrastructure groups (Procurement, OGC, Risk and IT) to ensure compliance while fulfilling incoming requests
Assist TVM Manager with RFI/RFP activities in partnership with Procurement
Collaborate with aligned India resources to support the processing of Talent vendor requests
Conduct annual relationship meetings with strategic vendors and Talent stakeholders to discuss past performance and future goals with an emphasis on building a long-term partnership
Monitor vendor Service Level Agreements and adhere to escalation procedures as appropriate
Execute internal and external surveys and interpret results to understand program's successes and areas for improvement
Collaborate with India on invoice maintenance, follow protocols, and escalate to leadership as appropriate
Provide Specialists with cross training across programs, ensure an appropriate back up plan and monitor shared mailbox management
Collaborate with Specialists to identify program enhancements and communication plans
Complete and review productivity metrics on a period basis, reviewing trends, and ensure accurate utilization across specialists

Illustrative Contractor Management Duties and Responsibilities:

Collaborate with Talent Acquisition Contingent Workforce management (CWM) Hiring, Sourcing and Coordination teams to ensure seamless delivery of shared services support for the Contractor Workforce Management program
Help lead CWM projects by establishing clear objectives and scope, determining the value and impact of projects cross geography. Effectively prioritize projects; build and manage to project plan/timeline; manage the delegation and completion of work; identify project issues and risks and propose mitigation tactics and strategies; and measure the value created and impact made at the completion of the project. During the duration of the projects, keep the leadership/management team apprised of progress, successes and potential road blocks.
Maintain tools to help assess the team's ability to meet changing business needs
Collaborate with our India counterparts on all activities to ensure alignment of priorities and ongoing responsibilities

The team

Talent Services (TS), a channel of the Deloitte Talent organization within the Enabling Areas business, delivers a breadth of Talent services through an innovative and customer-centric shared services model. TS focuses on delivery of both strategic and transactional services, either directly for the Deloitte businesses or in support of the Talent Business Advisors and other Talent Channels. The Contractor and Vendor Management team provides seamless and scalable support to the Contingent Workforce Program and our Talent vendors.


Bachelor's Degree: Minimum of 5 years of Human Resources or related experience preferred
Proven ability to manage a team of program Specialists to fulfill requests that exceed stakeholder expectations
Ability to work independently and assist with a variety of projects in a high volume, fast paced, and sometimes nebulous environment required
Ability to navigate a complex organization
Outstanding written and oral communication skills
Excellent organizational, planning and problem-solving skills
Strong listening, analytical, and decision-making skills necessary to resolve vendor issues
Consultative and collaborative approach toward colleagues and stakeholders
Excellent program management skills
Ability to think both strategically and tactically
Understanding of a shared services organization
Understanding of Talent operating model and processes
Proficiency in Microsoft Office (PowerPoint, Word and advanced Excel mandatory), Fieldglass, SAP, ServiceNow and MS Teams
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $71,425 - $146,670

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.


Keywords: Deloitte, Oklahoma City , Lead, Talent Services Contractor and Vendor Management Specialist, Executive , Oklahoma City, Oklahoma

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