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Director of Customer Care

Company: Home Creations
Location: Oklahoma City
Posted on: June 25, 2022

Job Description:

Position: Director of Customer CareFLSA: Salaried/ExemptLocation: Oklahoma City MetroHours: Monday-Friday 8:00 am to 5:00 pm (nights & weekends for emergencies)General Purpose: Directing and Supervising the Customer Care Department.Supervision Received: Works under the direct supervision of the Director of Construction.Supervision Exercised: Supervises the Customer Care office staff and Customer Care Area Managers.Essential Duties and Responsibilities:--- Responsible for managing all aspects of the Customer Care department--- Coordinate warranty cost management and assure best warranty cost management practices are being followed--- Assign special short term projects, yearly goals, and training schedules--- Present recommendations to Presidents of Home Creations--- Recruit and hire all customer care department staff--- Approve invoices; manage key client and vendor warranty claims--- Monitor department reports and discuss/answer questions--- Ensure availability of parts, tools and other equipment for repairs, modifications and warranty support--- Mentor office staff; answer questions and provide guidance--- Conduct evaluations of warranty staff and develop training program for staff--- Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging customers--- Attend weekly meetings and communicate progress reports; attend all staff meetings--- Monitor quality inspection reports and home owner orientations--- Interact with customers, vendors, and subcontractors--- Perform minor repairs in residential homes

Minimum Qualifications:--- Bachelor's degree in Construction or related field preferred--- 5 to 10 years of work related Director or Management-level experience--- Valid Oklahoma driver's license--- Reliable Transportation to travel throughout the OKC Metro areaKnowledge, Skills, and Ability:--- Knowledge of basic construction procedures--- Ability to coordinate, plan and administer--- Ability to manage personnel and budgets--- Strong organizational and communication skills--- Multi-tasking skills--- Willingness to be a member of a dedicated teamWork Environment: Varies from office environment to outside work. The noise level varies depending on the environment.Physical Demands: Occasionally required to sit and use their fingers, to handle or feel. Occasionally required to stand, walk, reach with arms and hands, and to stoop or kneel. Must be able to carry equipment up to 30 lbs. Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Exposure to outdoor work sites; dirt, dust, fumes, heat, cold, noise, odors, wetness, humidity, and darkness. Some bending stooping, climbing, reaching, crawling, lifting, carrying, and walking. Subject to driving to various locations in varying weather conditions.Tool and Equipment: Computer, telephone, and General office equipment. Must provide own tools!Expectations for all Employees:All employees will support the organization's mission and vision by exhibiting the following behaviors:? Excellence and competence? Collaboration and innovation? Respect and Dedication? Accountability and OwnershipOur MissionTo build quality homes that balance beauty, energy efficiency, and durabilityThe above job description is intended to describe the general nature and level of work being performed. This is not intended to be an exhaustive list of all duties, responsibilities and skills.HC Employees LLC (dba Home Creations) is an equal opportunity employerPI180048786

Keywords: Home Creations, Oklahoma City , Director of Customer Care, Executive , Oklahoma City, Oklahoma

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