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Associate Product Delivery Manager

Company: Heartland
Location: Oklahoma City
Posted on: January 17, 2022

Job Description:

Summary: The Product Delivery Manager oversees software product implementation and delivery, coordinating the efforts of our clients' business and technical resources with the necessary internal resources. The Product Delivery Manager manages varying aspects of product delivery through our release process, assures deadlines and quality standards are met, identifies and mitigates project risks, and ensures stakeholders receive timely and accurate communications regarding the status of the project. As a primary point of contact, the Product Delivery Manager bears significant responsibility in ensuring a positive client experience, maintaining project scope, and verifying that project deliverables are met, potentially across multiple projects at one time.
Responsibilities will include:Release Validation and Reporting

  • Key performance indicator tracking and reporting.
  • Monitoring/participation in payload validation.
  • Participation in evaluation and creation of standardized release processes and procedures.
  • Helping to create and document escalation paths and processes for product sustainability and scalability.
  • Ensure that all tasks and phases in the product release are successfully completed and validated and documented.
  • Maintain release schedules, mitigate and document risks.
    Stakeholder Communication
    • Coordinating between multiple development and support teams to analyze and mitigate issues identified during testing and early release cycles.
    • Escalating and tracking defect issues through to resolution.
    • Regular communication with internal stakeholders of progress, risks, and resolutions.
      Client Communication
      • Working closely with clients to set up project implementations, in early release phases.
      • Troubleshooting and escalating defects through proper paths.
      • Maintain strong relationships with the client community.
        Training and Documentation
        • Create and/or edit training documentation and materials, in format appropriate to products and user roles.
        • Facilitate training/coordination sessions as necessary for internal and external stakeholders.
        • Create or assist in developing documentation on processes and workflows.
        • Create or assist in creating "Test Case" documentation.
          • Ensure that all tasks associated with project completion are addressed.
          • Work with internal teams, towards making them self-sufficient to maintain the product after the final release phase.
          • Excellent written and verbal communication skills necessary.
          • Some travel for training, or product collaboration may be necessary.
          • Familiarity with project management software, such as Aha and/or Jira.
          • Understanding of software development life cycles.
          • Take initiative to recommend process improvements and demonstrate creative thinking.
          • Ensure high quality deliverables.
          • Ability to troubleshoot, document and communicate issues; translate customer issues into specifications.
          • Time management, ability to multitask, and propensity to handle urgent interrupts with poise and professionalism .
          • Bachelor's degree or equivalent work experience.
          • Some customer service experience is preferred.
          • 4-8 years project management experience.

Keywords: Heartland, Oklahoma City , Associate Product Delivery Manager, Executive , Oklahoma City, Oklahoma

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