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Major Incident Manager

Company: Inceed
Location: Oklahoma City
Posted on: November 22, 2021

Job Description:

INCEED is partnered with a global client on an additional opening on their North American Division team and based in their Oklahoma City office, as a Major Incident Response Manager!
This person will be working closely with business units and key partners (internal and external) to ensure the effectiveness of Major Incident Management across the company. In addition, this person will be driving resolution of major incidents across multiple suppliers, supported by timely, targeted and meaningful communications to the relevant business stakeholders.
Day to Day:

  • This person will run every major technical event from start to finish. They'll run calls in front of execs, technical people, etc.
  • They're representing the North American Branch of the company on these calls, so need to be polished and confident
  • Meet with various business units about communication and improving processes
  • Will do some reporting and monitoring Requirements
    • ITIL experience
    • Solid experience in a service management lead role
    • Experience in handling complex situations and escalations
    • Knowledge of IT infrastructure and application technologies Hours & Location
      • Currently they are remote, but they'll be going back to the office at some point next year; must be around the Oklahoma City Metro area. Selling Points
        • Stability and Longevity! A lot of people who work at this company stay for a long time; for instance, the Hiring Manager of this team has been there 18 years.
        • They always look to promote from within the company first
        • Great benefits: 401k Matching (up to 6%), PTO, Dental, Health, Flex-Work options, Training, and Maternity and Paternity leave, and beyond

Keywords: Inceed, Oklahoma City , Major Incident Manager, Executive , Oklahoma City, Oklahoma

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