Home Mortgage Product Manager - Level lll, Affordable Lending (Remote)
Company: Citizens Bank
Location: Oklahoma City
Posted on: April 10, 2021
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Job Description:
Description The Mortgage Product Development Manager will focus
on affordable lending. They will be responsible for: --- Analyze
and interpret Investor Announcements, Bulletins, Mortgagee Letters,
VA Circulars, etc. and create development plan for implementation
of guidelines and product changes adhering to sensitive time
lines.--- Manage and approve the implementation of comprehensive
internal and external Operations/Selling Guide changes for all
channels.--- Oversee the coordination and publication of change
documents with desktop publisher Allregs working with the
conventional and government Product Managers, Business Services and
Technology Liaison.--- Provide recommendations for potential
opportunities for expansion and identify
credit/product/policy/process and system impacts. Identify product
risks and create/facilitate risk mitigation plans and
strategies.--- Evaluate borrower/market needs, competitive gaps
and/or opportunities for Sales within specific product areas or
responsibility. Perform market research as needed (provide Business
Intelligence (i.e., competitive/market activity, customer needs,
regulatory issues, technology trends). Work with management to set
product objectives, strategies (target audience, markets, etc.) and
plans.--- Learn and maintain a current working knowledge of all
agency, non-agency (portfolio and Home Equity), investor and
Citizens/FAMC guidelines.--- Be knowledgeable and have an
understanding of operations, regulations and systems. Help identify
any legal, compliance, pricing, delivery or other risks that must
be addressed and interface with the necessary parties to ensure
acceptable solutions.--- Facilitate engagement of required
stakeholders and thorough/timely review of policy/product/process
changes to ensure high quality output and reasonable time to
market. Provide guideline interpretation and impact to systems
liaison in support of creation and maintenance of new/existing
products as it relates to loan origination system, government
systems as well as mortgage servicing system. Define business
requirements or system maintenance updates as needed. Lead product
projects, including but not limited to, defining project scope
document, project kickoff ppt., build business case, writing
business requirements document, process flow/mapping, identifying
system requirements, implementation task plan to address all
implementation tasks form inception through final delivery, conduct
project team meetings (prepare agendas /minutes) training materials
and job aids/tools. Coordinate and help document processes or
workarounds with business partner requirements and timelines. Work
with IT to coordinate across multiple systems for on time
execution. Manage cross-functional relationships to ensure
appropriate participation. Prepare formal Change Announcements and
marketing splash announcements when needed.--- Conceptualize and
define new products and programs and present to Product Board and
other governing committees. Provide monthly Product/Policy status
reports for the Product Board.--- Be the business line expert from
the product group - assess feasibility, timeframes and operational
implications and represent product in "cross functional"
teams/PODS.--- rovide support as needed to sales and operations in
interpretation of product guidelines. Provide guidance to
Operations personnel to control risk and to effectively meet
investor requirements (i.e., Processing, Underwriting, Closing,
Post-Closing & Government Insuring).--- Coordinate with and work
routinely with Credit Administration and Investor Relations as
needed to support Credit related needed guidance, underwriting
support and/or projects. Work with specific investors and/or
outside consultants related to product responsibility to ensure
communication is timely.--- Function as primary point of contact
with certain Affordable and Bond HFAs and backup on Government
entities (HUD, VA, GNMA etc.) and facilitate productive
relationships for policy and product changes.--- Provide technical
product knowledge assistance to marketing in support of marketing
materials as well as of product training to loan production and
operations staff.--- Oversee, coordinate item tracking as in Change
Control database (JIRA). Communicate product development status and
information to residential mortgage colleagues.--- Provide support
in the testing of products in LOS.--- Support research of policy
changes and as needed, manage the implementation of policy related
procedures and/or system workarounds. (Flood insurance policy, OGM
leases, ULDD, Secondary Financing SharePoint and process).--- Pull
reports for product volume and other analysis- monitor success of
implementations, ongoing usage issues--- Manage Product Development
help desk reporting including exception tracking and any required
reconciliation with compliance or business channel reporting. Help
manage day-to-day product issue resolution/provide product support.
Create and maintain job aids, calculators, worksheets, Sales Tool,
FHA FAQ and product training as needed Citizens is a brand name of
Citizens Bank, N.A. and each of its respective affiliates. Equal
Employment and Opportunity Employer/Disabled/Veteran 2021-03-22
Keywords: Citizens Bank, Oklahoma City , Home Mortgage Product Manager - Level lll, Affordable Lending (Remote), Executive , Oklahoma City, Oklahoma
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