Health Plan Enrollment Services Director - UHC C&S - Telecommute in Oklahoma City, OK

Company: UnitedHealth Group
Location: Oklahoma City
Posted on: April 8, 2021

Job Description:

Health Plan Enrollment Services Director - UHC C&S - Telecommute in Oklahoma City, OK We're creating opportunities in every corner of the health care marketplace to improve lives while we're building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life's best work. SM UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

Transforming health care for everyone takes a huge effort. But we never said major impact was easy. At UnitedHealthcare, we are working to create a system that is connected, aligned and more affordable for all involved. One that delivers high quality care, responsive to the needs of each person and the communities in which they live.-- As part of the UnitedHealth Group family of businesses, we have the support and resources of a Fortune 7--industry leader to do so. As the Enrollment Services Director, you'll be responsible for overseeing all the Health Plan Enrollment Services and will be a liaison between the Health Plan and the State of Oklahoma partners. This requires a solid understanding and experience with the enrollment process. This role will be responsible for driving the full implementation of all new enrollees' coming on-board in a specific timeframe. The target is August 2021. If you are located within Oklahoma City, OK, you will have the flexibility to telecommute* as you take on some tough challenges.-- Primary Responsibilities:

• Drive the strategy on making the enrollment process as seamless as possible for new members
• Identify member experience issues and resolve operational problems using defined processes, expertise and judgment
• Help create new solutions to address difficult and long-standing challenges in improving health care outcomes--
• Set priorities to ensure task completion and performance goals are met for Enrollment Services
• Communicate any issues we are seeing from an enrollment perspective to the OK State Partners and ensure the adoption of policies, processes and best practices required for success You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:
  • Undergraduate degree from an accredited college/university or equivalent work experience
  • Resident of Oklahoma and willing to work out of our Oklahoma City, OK offices
  • 5+ years of Enrollment Services and customer service experience for a health care company or a health plan
  • 1+ year of supervisory / leadership experience
  • Proficiency with MS Office, which includes the ability to navigate and learn new and complex computer system applications
  • Strong history of quickly gaining credibility, partnering with business leaders and exhibiting executive presence
  • Proven ability to articulate business strategies and formulate concise solutions to complex problems
  • Eligible to work in the U.S. without company sponsorship, now or in the future, for employment-based work authorization (F-1 students with practical training and candidates requiring H-1Bs, TNs, etc. will not be considered)
  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders
  • Advanced Degree
  • Health Care Plan related experience At UnitedHealthcare, we're addressing the social drivers of health - and helping to change the broader circumstances of members' lives - providing greater stability, access, and wellbeing that can allow members to rise out of poverty. What's more important than that? So join us and lead initiatives to influence state or national policy and do your life's best work.(sm) Careers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV/AIDS and high-risk pregnancy. Our holistic, outcomes-based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do your life's best work.(sm) *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. We want you to know what our hiring process looks like. Watch the video and find out what to expect along the way. Getting an internship UnitedHealth Group is not only an opportunity to do something extraordinary with your summer, it's also an opportunity to land your first full time job. Most college students know the last internship before graduation is perhap--- So you've searched our open jobs and are ready to submit your application. But how do you know if a specific job is right for you? Here are four questions to consider before applying--- Here at UnitedHealth Group, we've adjusted the way we work as a result of COVID-19. At this moment, 90% of our non-clinical staff is working from home around the globe, prior to COVID-19 42% of our non-clinical staff was already working from home. Th--- UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-800-561-0861 and press or say 1 for Applicant to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday. UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Oklahoma City , Health Plan Enrollment Services Director - UHC C&S - Telecommute in Oklahoma City, OK, Executive , Oklahoma City, Oklahoma