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Training Manager

Company: LogistiCare
Location: Oklahoma City
Posted on: January 14, 2021

Job Description:

The Training Manager is responsible for maximizing staff performance through training and development efforts. As a member of the training team the Trainer will facilitate training, support departmental initiatives around policy and procedures, curriculum design and deployment. ESSENTIAL FUNCTIONS Sets up new employees in the Training system Runs reports as needed to determine non-compliance and other training deficiencies Leads and manages by observation and coaches in the moment Provides training, leadership, development and management of new hires during training period as well as to direct reports Evaluates, Documents and Coaches Performance: New Hire Attendance and Job Outcomes (IE: Quality, Accuracy of Work, etc.) as well as direct reports Facilitates New Hire Orientation and New Hire Training + (Incumbent Staff Training as Needed) May coordinate or assist with local HR Activities Develops personnel and supports succession planning Recognizes employee achievements and champions LogistiCare core values Champions companywide initiatives (Supporting and embedding changes) - May travel to support initiatives and implementation Ensures Current Training Curriculum, Manuals, Training Aids, etc. are Updated/Utilized Assists with candidate screening, interviews, hiring and new employee onboarding Approves/authorizes payroll accurately and on schedule Identifies, collaborates and assists in developing process improvements May assist with the design and development of curriculum in conjunction with operations and corporate training May have direct reports Must be able to maintain confidentiality of information Other duties as appropriate POSITION QUALIFICATIONS Competency Statement(s) Analytical Skills - Ability to use thinking and reasoning to solve a problem Communication, Oral - Ability to communicate effectively with others using the spoken word Communication, Written - Ability to communicate in writing clearly and concisely Customer Oriented - Ability to take care of the customers' needs while following company procedures. Decision Making - Ability to make critical decisions while following company procedures. Interpersonal - Ability to get along well with a variety of personalities and individuals. Management Skills - Ability to organize and direct oneself and effectively supervise others. Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions Problem Solving - Ability to find a solution for or to deal proactively with work-related problems Relationship Building - Ability to effectively build relationships with customers and co-workers Working Under Pressure - Ability to complete assigned tasks under stressful situations Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous Reliability - The trait of being dependable and trustworthy REQUIREMENTS Education High School Graduate or General Education Degree (GED) Bachelor's Degree preferred Experience 1 year of contact center Supervisory/Training experience is strongly preferred 1 years of Customer Service and Developmental Training Facilitation strongly preferred Transportation, Contact Center and Health Care experience preferred Skills Facilitation experience in both small and large groups using a variety of mediums effectively Knowledge and proficiency of contact center management tools and principles; knowledge of and proficiency in quality improvement tools and processes Demonstrated initiative; and ability to follow instructions and complete assignments in a timely manner Must be able to work independently and as a member of a team Experience dealing with crisis and ability to create processes that best benefit the entire team Excellent customer service and phone skills Must possess ability to analyze data and report on center performance Strong management and organizational skills Ability to accurately type 35+ corrected words per minute Proficient in Microsoft Word, Excel and Outlook Read, write and understand English fluently Bi-lingual a plus WORKING CONDITIONS Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. -Able to sit at and work on a computer for periods of time -Able to use the phone for periods of time -Able to lift up to 25 pounds and reach/bend to retrieve items in cabinets and shelves -Required to be at the work location to perform job functions -Ability to speak, hear and see for the assigned work day -Repetitive key stroke/data entry for the assigned work day -Ability to ambulate as needed for the assigned work day WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Entire work time is conducted in an office environment in a controlled atmosphere building. The noise level in the work environment is usually moderate. LogistiCare is an Equal Opportunity Employer. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: LogistiCare, Oklahoma City , Training Manager, Executive , Oklahoma City, Oklahoma

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