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Diesel Mechanic Support Coordinator II - Oklahoma City

Company: Loves Travel Stops & Country Store
Location: Oklahoma City
Posted on: May 19, 2019

Job Description:

Req ID: 119104BASIC PURPOSE:The Diesel Mechanic Support Coordinator II is responsible for providing assistance in diagnosing roadside breakdowns or issues and recommending repair solutions. This position acts as a mechanic support hotline to our diesel mechanics across the country. Additionally, this role provides tier 2 support to our dispatchers when needed. This position is in a fast-paced, high service environment where business is conducted with integrity and in a positive, respectful, and timely manner. MAJOR RESPONSIBILITIES:

  • Receive in-bound calls to troubleshoot mechanical problems to determine recommended repair solutions
  • Assist fleet customers regarding concerns with work currently or previously done to equipment
  • Work with 3 rd part vendors to insure quality work is done in a timely manner.
  • Coordinate with the dispatch team to determine if work can be completed by internal technician
  • Provide expertise to our Risk Management team on shop related claims
  • Provide the highest quality customer experience for all internal and external with courtesy and professionalism
  • Escalate issues as needed to the appropriate individuals or departments
  • Provide detailed documentation of resolutions in case records, emails, etc. in a proficient, accurate, and timely manner
  • Other duties assigned as needed EDUCATION AND EXPERIENCE:
    • Education:
      • HS Diploma or equivalent required
      • Post-secondary vocational education strongly preferred
      • Experience:
        • 5+ years of diesel mechanic experience required SKILLS AND PHYSICAL DEMANDS:
          • Skills:
            • Hard skills: Computer Skills, Microsoft Office, Typing
            • Soft Skills: Excellent written/verbal communication, customer focused, ability to learn quickly, team player, attention to detail, thorough follow-up, and ability to multitask
            • Typical Physical Demands:
              • Requires prolonged sitting, some bending and stooping
              • Occasional lifting up to 20 pounds
              • Manual dexterity sufficient to operate a computer keyboard and calculatorRequires normal range of hearing and visionJob Function(s): Corporate

                Clean Places, Friendly Faces. It's been the guiding principle at Love's for more than 50 years, and it's leading us into the future. We're passionate about serving drivers with clean, modern facilities stocked with plenty of fuel, food and supplies. Love's has two primary kinds of stores. Our 'Country Stores' are fueling stations with a convenience store attached. The larger ' Travel Stops' are located on interstate highways and offer additional amenities such as food from popular restaurant chains, trucking supplies, showers and more. Loves is an Equal Opportunity employer - M/F/Vets/Disabled.

Keywords: Loves Travel Stops & Country Store, Oklahoma City , Diesel Mechanic Support Coordinator II - Oklahoma City, Engineering , Oklahoma City, Oklahoma

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