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Senior Technical Writer - Enterprise Software, Agile - Remote US

Company: TTEC
Location: Oklahoma City
Posted on: May 14, 2022

Job Description:

At TTEC Digital -everything we do, every day adds fuel to exceptional customer experience. We do this by utilizing our technology know-how to enable our clients to deliver an exceptional experience to their customers.As a Senior Technical Writer, you will work with software developers and product managers to update and develop technical documentation for existing and new software products. You will generate and maintain customer-facing technical documentation across configuration, installation, requirements, release notes, and user guides. Content is maintained in both MS Word and MadCap Flare and may be published as PDF or HTML5 formats. The development of online video training and tutorials may also be required. -Experience with XML, CSS, HTML, MediaWiki, Amazon services, Salesforce, and Genesys Services is also a bonus. What you'll be doing:

    • Research, create, and publish customer related configuration, installation, and reference guides for all levels of end-users, explaining technical concepts in understandable language.
    • Cultivate effective working relationships that enhance collaborate with product development teams to determine documentation needs in an Agile development/release environment.
    • Collaborate with subject matter experts from all facets of the software development process, including developers, quality assurance and support personnel, and product managers, to understand complex concepts and communicate them at a level that is appropriate for the document audience.
    • Develop a strong understanding (from the customer/user viewpoint) of the software being documented.
    • Test new software features, independently learn how they work, and consult with developers on required user interface text.
    • Effectively assess IT project requirements to determine and communicate the documentation plan for new features and or/ products, including time estimations and dependencies with content experts and document requesters.
    • Manage and prioritize tasks with limited guidance from management, delivering high-quality documentation on schedule.
    • Assist with peer edits as necessary to ensure the quality of documentation produced by the team.
    • Research and embrace innovative technologies and tools to improve documentation quality, delivery and department productivity.
    • Personal: - Strong interpersonal skills, high energy and enthusiasm, integrity, and honesty, flexible, results oriented, resourceful, problem-solving ability, deal effectively with difficult situations, ability to prioritize.
    • Leadership: - Ability to gain credibility and work with a diverse team; maintain a positive attitude.
    • Operations: - Ability to manage multiple projects and products while working independently. Perform task at hand in a customer friendly manner while utilizing time and resources efficiently and effectively.
    • Technical: - Exceptional attention to detail; Ability to understand and communicate technical concepts; proficient with MS Word, MadCap Flare, MS Teams.What skills you will bring:
        • Strong grasp of vocabulary, grammar, tone, and phrasing for instructional writing.
        • Demonstrated high learning aptitude relating to software or technical information.
        • Ability to create high quality software manuals for enterprise software.
        • Ability to describe complex technical information clearly and accurately for intended audiences.
        • Excellent copyediting skills while being cognizant of overall work process and timelines.
        • Understanding of Agile software development teams and lifecycle.
        • Experience managing documentation tasks in an Agile software development environment. -
        • Excellent overall communication skills including the updating of documentation status to management and cross-functional teams.
        • Post-Secondary Degree (or Diploma) in Communications, Technical Writing, Engineering, Computer Science, or equivalent.
        • 3 years technical writing and/or related project experience -
        • Excellent Microsoft Word skills, including detailed knowledge of styles and templates.
        • Familiarity with MadCap Flare and XML-based content/publishing systems is an asset.Who We Are:TTEC is a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world's most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through -, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and -, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our nearly 60,000 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.What we offer:Benefits available to eligible employees include the following:
          • Medical, dental, and vision
          • Tax-advantaged health care accounts
          • Financial and income protection benefits
          • Paid time off (PTO) and wellness time offFor more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversationTTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don't take our word for it - check out some our women in leadership and diversity awards on TTECjobs.com."#LI-BB2#LI-REMOTE

Keywords: TTEC, Oklahoma City , Senior Technical Writer - Enterprise Software, Agile - Remote US, Engineering , Oklahoma City, Oklahoma

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