Technical Writer I

Company: Optimizely
Location: Oklahoma City
Posted on: January 13, 2022

Job Description:

Optimizely is focused on unlocking digital potential and we are the recognized category leader in Digital Experience Platform (DXP) and created the category for A/B Testing and experimentation software. We have incredible customers - isn't that one of the most important aspects of looking for your next job? Optimizely has over 9,000 brands from global organizations such as Visa, Sky, Yamaha, Wall Street Journal to tech innovators like Atlassian, DocuSign, FitBit and Zillow. Not only are we financially sound and growing but we have unicorn status: Exceeded $300M in revenue in 2020, is profitable already, and has all strategic options ahead of itself. Optimizely continues to invest and addresses a market opportunity north of $30 billion, providing significant personal career growth opportunities. We are an inclusive culture with a global team of 1200+ people across the US, Europe, Australia, and Vietnam. We blend European and American business culture with emphasis on teamwork, inclusion, and moving fast. People make the difference! If you are looking to work on the next generation of digital technologies in a fast-paced, hyper-growth environment, apply! We're just getting started... The Optimizely Knowledge & Learning (or Documentation) team is looking for a skilled Technical Writer to help create the content users need, when and where they need it. You will work in a fast-paced, Agile environment with subject matter experts from the Product and Engineering teams, as well as partner with the Education, Onboarding, Enablement and Customer Success teams, to ensure product documentation is accurate, up-to-date and meets user's needs.As a Technical Writer you will:Organize, design, and develop product documentation (online help systems, in-app guidance, visual aids, videos, etc.) to support user needsTranslate complex technical topics into clear, concise language and effective visual aids, examples and use casesFollow technical writing standards, processes, conventions and styles, including grammar, content structure and style guidesTrack and reference usage metrics to prioritize content creation and maintenance workFollow product release cycles to determine the impact on existing documentation or the need for new documentationContribute to documentation quality and recommend revisions to scope, format and contentManage documentation projects and tasks and communicate progress to stakeholders, documentation team and managerDevelop and maintain in-depth and up-to-date knowledge of Optimizely software products and function as a documentation expert for the companyAbout you:Bachelor's Degree (Master's Preferred) in English, Information Design, Technical Writing, Technical Communication or equivalent, required1-3 years of related Documentation experience in a fast-paced or Agile environment, with Cloud/SaaS/PaaS experience a plusWorking knowledge of technical writing tools and technology or strong technical ability and flexibility to adopt and use relevant tools (including MS Office tools, Help Authoring Tools like MadCap Flare, CMS, HTML, CSS, and versioning systems)Preferred candidates would have experience with in-app guidance technologies like WalkMe or PendoUnderstanding of Agile software development processes, including writing user stories and managing tasks in an iterative environmentStrong writing, designing, editing skills and knowledge of grammar and technical writing style guidelinesAbility to work as a team member on multiple concurrent projects, prioritize under pressure, work independently to research, plan, and manage projects, manage schedule to meet defined deadlines and adhere to team processes and protocolsAbility to act independently to determine methods and procedures on new or special assignments, consider potential solutions, resolve issues and work directly with subject matter expertsOptimizely is committed to a diverse and inclusive workplace. Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. PDN-95479929-630b-4c78-97ed-1e39e6e29b59

Keywords: Optimizely, Oklahoma City , Technical Writer I, Engineering , Oklahoma City, Oklahoma